IT Support Engineer
Planet Payment
Esch-sur-Alzette, Esch-sur-Alzette, Luxembourg
il y a 2j

The purpose of this role is to provide second level support to all users within Planet. The role will include, but is not limited to, general system administration, workstation support, IT account maintenance, computer hardware setup, and end-user training.

What you will do

  • Respond to local and remote customer requests within SLA.
  • Troubleshoot hardware, software, and network issues.
  • Manage the procurement and installation of new equipment.
  • Install and upgrade operating systems and computer software.
  • Develop and manage effective professional working relationships with colleagues, contractors, and third-party suppliers.
  • Manage local video-conferencing system.
  • Participate in local IT projects and in wider team projects.
  • Adhere to company policies and procedures.
  • Train end users on correct usage of computer hardware and software.
  • Any other ad-hoc tasks assigned by your manager.
  • Who you are

  • Excellent communicator with great problem-solving skills.
  • Capable of meeting high quality standards.
  • Effective at prioritizing work and staying focused on what is important.
  • Experienced Windows administrator who is comfortable working with Active Directory, Exchange, Teams, and the Office 365 suite.
  • A clear and concise writer with the ability to create Knowledge Base articles.
  • A life-long learner who appreciates the value of personal and professional development.
  • Possess a basic understanding of PCI and GDPR.
  • What you will need to bring to Planet

  • Proven work experience as an IT Support Engineer, or equivalent role.
  • Ability to solve complex hardware and software issues.
  • Excellent written and verbal communication skills.
  • BSc / BA in Computer Science, IT, or relevant field.
  • Professional certifications are an advantage (MCSA, CCNA, Office 365).
  • Knowledge of SCCM, Intune, or Autopilot is an advantage.
  • What makes us tick?

    We Search for Better - We Celebrate Differences - We Go Beyond Expectations - We Grow Together

    Ready to meet us?

    We hope this role sounds exciting and could be your next step. If so, we'd love to meet you - click the button to apply. Go on. Make our day.

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