Client Support & Operations Officer – Referential data Business Unit
il y a 3j
source : Moovijob

As an established market infrastructure player, Fundsquare S.A. provides services to support and standardise cross-border distribution of investment funds.

Fundsquare’s main objective is to foster relationships between professional investors and funds. In that context, the Referential Data Business Unit is delivering and managing state-of-the-art mutualized solutions.

In order to strengthen our team, we are looking to recruit a :

Client Support & Operations Officer

Referential data Business Unit (m / f)

Profile :

  • You are interested in client 1st level of support focusing on client onboarding, client issue resolution and coordination with 2nd and 3rd level of support.
  • You look to develop experience in functional and technical support preferably related to all aspects of fund distribution.
  • Key Tasks and Responsibilities :

    As member of the Referential data Business Unit, the Client Support & Operations Officer will onboard clients and control Fundsquare's Referential data Business Unit solutions, which includes the following responsibilities :

  • Guide and monitor client across all steps of onboarding activities
  • Ensure 1st level operational and technical support and coordinate and follow-up requests towards 2nd or 3rd support levels
  • Liaise with diverse teams made up of IT teams, technical experts and CRMs;
  • Support client communication and training when required
  • Contribute to the evolution of the Fundsquare solutions with the definition and validation of new solution features
  • Production of client documentation such as FAQ and Wikis
  • Requested Skills and Competencies :

  • A real desire to help people, excellent verbal and written communication skills are essential;
  • Positive and optimistic approach to problem solving with the ability to translate technical issues into business terms;
  • Experience in crisis management : ability to set priorities, pursue multiple problems at the same time while remaining unconditionally constructive;
  • Detective-like troubleshooting skills with excellent listening, questioning and analytical skills;
  • Passion for the products, proven track record of successful project contributions;
  • Proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Access);
  • Experience of SQL considered as a strong asset;
  • Any other knowledge in computer science is considered as an asset;
  • Experience in testing (Functional Testing, Customer Acceptance testing);
  • Team player, result oriented and operational mindset;
  • Fluent English and French is mandatory, any additional language considered as an asset.
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