MOC (Mission Operations Center) Controller
LuxGovSat S.A.
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GovSat is a brand operated by LuxGovSat S.A., a public-private joint venture between the Luxembourg Government and SES, the world-leading satellite operator.

Our mission is to provide secure, reliable and accessible satellite communication services for governments addressing the demand for connectivity resulting from defense and civilian security applications.

GovSat introduces a new type of geostationary satellite aimed exclusively at government and defense users and our 24 / 7 secure operations with security-cleared personnel and experts will further support the demands of institutional and defense applications.

MOC (Mission Operations Center) Controller Luxembourg - Betzdorf Your role You will be responsible for the 24 / 7 support, management and monitoring of GovSat services, specifically supporting Governmental defence and Civilian / Institutional security communications.

You will be expected to take ownership, diagnose and resolve service anomalies in both the RF Payload and IP domains as part of a predefined incident management process.

You will also perform routine operational tasks such as spectral policing, trouble ticket management, service reporting and carrier line-up activities.

As a member of a multi-skilled shift team operating within a purpose built, GovSat Secure Missions Operations Centre, you will also support other GovSat operational systems involved in the service delivery chain.

Your responsibilities Maintain services to the highest possible standards, considering primarily service availability and quality through the use of automatic and manual monitoring and analysis systems Provide 24 / 7 service support to GovSat customers and / or users (Rotate shifts on 24-hour duty, 7 days per week) Ensure spectral policing of GovSat platforms and assets Operate GovSat managed platforms and associated networks (global scope) with the expectation of working with Network Management Systems (NMS) from multiples vendors in the IP domain Be accountable for the delivery of industry leading customer service Perform timely and effective troubleshooting and service recovery actions Perform line ups of uplinks as required Provide technical support to customers and / or users Create operational reports and statistics as required Ensure the availability and preparedness of GovSat monitoring systems for Data services Liaise with and escalate to Engineering support when required (Level 2) Perform other duties as required by management Your profile A Bachelor degree in Engineering / Computer Science, or equivalent qualifications and / or experience Minimum 2 years of work experience in the Telecommunication Industry Experience in operating satellite platforms, including VSAT and associated systems Good knowledge of satellite communications, architecture and protocols Knowledge of RF Geolocation Understanding of IP networks and acquaintance with platforms and Internet infrastructure Working knowledge of systems and server infrastructure, Carrier Monitoring systems Understanding of the unique demands of working within the Governmental institutional area Strong aptitude for a systems approach to problem solving, and good analytical skills Excellent written and oral communication skills Strong customer and user focus High operational awareness Ability to work both in a team and independently as required (you will act as a lone worker during some shifts) Self-motivation, attention to detail, ability to set priorities Flexibility in working time, stress resistance Willingness to foster innovation to develop the working environment Fluency in English, any other languages will be considered as an asset NATO / EU Secret clearance are mandatory We offer you : A diverse workplace, at GovSat we welcome different minds and different skills.

An exciting job opportunity in a fast moving and fascinating industry. A competitive compensation package linked to your performance and further completed with attractive benefits.

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