Since 1994, Amazon has continuously expanded its product selection and innovated on behalf of customers in an on-going effort to fulfill its stated ambition of being earth’s most Customer-centric company.
Since 2015, Amazon.com has started reinventing on behalf of the business customer and is focused on building Amazon Business, the largest and most innovative Business-to-Business (B2B) marketplace in the world.
With the launch of Amazon Business in Germany in December 2016, Amazon Business expanded to Europe and is now present in five key markets in Europe : Germany, UK, France, Italy and Spain.
As we continue to grow, we are recruiting a handful of the best to innovate and drive value for our B2B customers.
The Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon through an Amazon Business Account.
We focus on building solutions that enable business customers to rethink current strategies, tools and processes for Purchasing and innovate to be fit for the future.
Our Customers include individual professionals, small businesses and large institutions. Our business Customers have different needs than Amazon retail / consumer Customers, and we reinvent everything from how we display our selection, price our products and provide the right customer experience to serve this segment.
To support our business growth, we are looking for a Senior Professional Services Manager for a full time (40 hours / week) position.
Role can be based in Luxembourg, London, Munich, Paris, Madrid or Milan. In this position, you will work with our largest Customers with the most complex requirements to help them achieve their business goals for Procurement, Finance and Digitalisation by utilising Amazon Business.
You will lead large-scale projects to analyze, define and implement innovative solutions for our B2B customers. You will also work closely with various internal Amazon teams to relay Customer needs and requirements, incl.
Sales, Product Management, Category Management, External Systems Integrations and Amazon Leadership to drive and prioritize solutions for Amazon Business Customers.
You need to excel at project management, be able to coordinate a large number of stakeholders, plan, organize, and manage all phases of a project (e.
g. project scoping, issue handling, risk management, escalation management). The ideal candidate enjoys problem solving on behalf of Customers, has experience in working closely with senior stakeholders (C-Level), and has a proven track record of meeting and exceeding program goals and revenue targets.
Key job responsibilities
The Senior Professional Services Manager is accountable for the following aspects of each project :