The Customer Service team is part of the Customer Relations Department, which is responsible for all customer contact. The team ensures that all requests from customers and business partners are followed up and answered in accordance with our procedures, rules and regulations on service quality.
The Customer Service Officer (Spanish market) will be responsible for the following activities :
Handle all back-office operations linked to credit card operations
Deal with emails, calls and regular mail from customers
Provide advice to the customer and be the mediator between the customer and the bank
Report inaccuracies to the Head of the Department
Offer support for day-to-day processes
Fulfil administrative tasks such as filing
Assist in maintaining the level of customer service quality
Verify and accept or reject applicant data when opening new accounts (KYC and AML)
Update card and account statuses
Edit and handle customer data
WHAT WE EXPECT
Excellent written and verbal communication skills
Good organisational skills
Pro-active, reliable and customer-minded
Good commercial skills
A precise and accurate working style
Fluency in Spanish and working knowledge in English; other European languages (e.g. German, French) are advantageous
WHAT WE OFFER
Attractive benefits as part of the banking collective agreement
Wide range of additional benefits, e.g. Sympass, luncheon vouchers, transportation allowance, etc.
Dynamic and international work environment
Participation in various CSR initiatives
Located in bright and modern offices in Munsbach at 15 minutes from Luxembourg City, Advanzia currently employs around 180 staff from all over Europe.
We offer a pleasant and collaborative working atmosphere in a truly multicultural environment, and we are always looking for talented and enthusiastic people to join our team
Apply today and send your CV and motivational letter in English to jobs advanzia.com!