Customer Service Officer
Advanzia Bank S.A.
Rue Erasme, Luxembourg
il y a 2j

Job Description

The Customer Service team is part of the Customer Relations Department, which is responsible for all customer contact. The team ensures that all requests from customers and business partners are followed up and answered in accordance with our procedures, rules and regulations on service quality.

The Customer Service Officer (Spanish market) will be responsible for the following activities :

  • Handle all back-office operations linked to credit card operations
  • Deal with emails, calls and regular mail from customers
  • Provide advice to the customer and be the mediator between the customer and the bank
  • Report inaccuracies to the Head of the Department
  • Offer support for day-to-day processes
  • Fulfil administrative tasks such as filing
  • Assist in maintaining the level of customer service quality
  • Verify and accept or reject applicant data when opening new accounts (KYC and AML)
  • Update card and account statuses
  • Edit and handle customer data
  • WHAT WE EXPECT

  • Excellent written and verbal communication skills
  • Good organisational skills
  • Pro-active, reliable and customer-minded
  • Good commercial skills
  • A precise and accurate working style
  • Fluency in Spanish and working knowledge in English; other European languages (e.g. German, French) are advantageous
  • WHAT WE OFFER

  • Attractive benefits as part of the banking collective agreement
  • Wide range of additional benefits, e.g. Sympass, luncheon vouchers, transportation allowance, etc.
  • On-the-job training
  • Dynamic and international work environment
  • Participation in various CSR initiatives
  • Located in bright and modern offices in Munsbach at 15 minutes from Luxembourg City, Advanzia currently employs around 180 staff from all over Europe.

    We offer a pleasant and collaborative working atmosphere in a truly multicultural environment, and we are always looking for talented and enthusiastic people to join our team

    Apply today and send your CV and motivational letter in English to jobs advanzia.com!

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