Client Support & Operations Officer
Fundsquare
Luxembourg
il y a 6j
source : Moovijob

As an established market infrastructure player, Fundsquare S.A. provides services to support and standardized cross-border distribution of investment funds.

Fundsquare’s main objective is to foster relationships between professional investors and funds. In that context, the Regulatory Service Unit is delivering and managing state-

of-the-art mutualized solutions.

In order to strengthen our team, we are looking to recruit a :

Client Support & Operations Officer (M / F)

Profile :

  • An experienced client support & operations officer with a minimum of 5 years of experience, in the client 1st level of support, focusing on client onboarding, client issue resolution and coordination with several levels of support.
  • Have experience in regulatory fund distribution, in Primis with Luxembourg and EU Regulators.
  • Have a client facing role, being the first point of contact for all requests; being able to understand client’s need and organize internally all required tasks.
  • Key Tasks and Responsibilities :

    As member of the RS Unit, the Client Support & Operations Officer, responsibilities include :

  • Guiding and monitoring client, across all steps of set up and onboarding activities.
  • Ensuring 1st level of operational support and coordinate and follow-up requests towards 2nd or 3rd support levels.
  • Client communication (phone and or email) and training when required.
  • Reporting documentation such as FAQ and Wikis.
  • Create (update) internal procedure if required.
  • The evolution of the Fundsquare solutions with the definition and validation new solution features.
  • Contributing to the end-user acceptance and change management activities.
  • Required Skills and Competencies :

  • A real desire to help people, excellent verbal and written communication skills are essential.
  • Positive and optimistic approach to problem solving with the ability to translate technical issues into business terms.
  • Ability to set priorities, able to work under stress, multi-tasking.
  • Excellent listening, questioning and analytical skills.
  • Proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Access).
  • Experience in testing (Functional Testing, Customer Acceptance testing).
  • Team player, motivated, result oriented and operational mindset.
  • Fluent English and French is mandatory, any additional language considered as an asset.
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