Client Project Manager
日本電信電話株式会社
Capellen, Luxembourg, Luxembourg
il y a 5j

Key Roles and Responsibilities :

  • Lead and direct concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
  • Engage with stakeholders to deliver projects from original concept through final implementation
  • Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
  • Ensure that the project / programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
  • Manage the delivery of the project / programme, including rigorous scope control and change management
  • Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
  • Documentation and management of risks and issues
  • Ensuring clear and concise communications to all stakeholders
  • Provide pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal.
  • This may include Client presentations of our delivery approach as part of a tender process.

  • Identification of opportunities and influence the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
  • Coordinate activities of the project teams through task delegation, resource assignment and programme management
  • Knowledge, Skills and Attributes :

  • Ability to establish strong relationships with internal stakeholders and external clients
  • Strategic thinking capability with an outcomes-focussed and results orientation
  • Excellent client-centricity skills
  • Ability to manage customer satisfaction, commitment and expectations to high service levels and manage escalations adequately
  • Ability to work on client sites for an extended period
  • Excellent team-building and skills
  • Mentoring of junior members of the Project Services Community
  • Excellent written and verbal communication skills
  • Ability to work in high-pressure environments
  • Ability to manage urgent and complex tasks simultaneously
  • Excellent business acumen and commercial skills
  • Passionate, strong initiative, self-driven with a commitment to succeed
  • Good influencing ability whilst taking a collaborative approach
  • Detailed, meticulous and highly organised
  • Proactive in approach with excellent facilitation skills
  • Academic Qualifications and Certifications :

  • Advanced Project Management degree or equivalent with significant related experience
  • Relevant project management certifications preferably PMP
  • ITIL certification is preferable
  • Required Experience :

  • Demonstrated project / programme management experience preferably in a multinational Professional Services environment
  • Proven client engagement experience
  • Demonstrated understanding of the project / programme life cycle
  • Demonstrated competency in project / programme change management
  • Proven experience managing expectations when balancing alternatives against business and financial constraints
  • What will make you a good fit for the role?

    Standard career level descriptor for job level :

  • Have wide-ranging experience
  • Uses professional concepts and company objectives to solve complex issues in creative ways
  • Networks with others outside own area of expertise
  • Exercises judgment in selecting methods, techniques and evaluation criteria to obtain results
  • May coordinate others’ activities
  • Typically requires significant related experience with a Bachelor’s or equivalent degree
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