Transfer Agency
Apex Luxembourg
il y a 1j

Role & Responsibilities :

  • Supervise a team of 6-8 members in charge of the Transfer Agency dealing, settlement and reconciliation
  • Promote excellence in the service standards
  • Achieve performance targets and operational service levels
  • Be the escalation point for Clients and Investors for operational issues
  • Be the escalation point of contact for queries pertaining to equalisation / hurdle / performance fees on Alternative Investment funds
  • Take ownership and resolve complex client queries and operational tasks
  • Act, and ensure that tasks are performed by the team in compliance with procedures and policies of the Group as well as with the regulatory framework
  • Maintain departmental procedures up-to-date
  • Prioritise, review and authorise the daily / monthly / ad-hoc dealing, settlement, reconciliation, fund reporting as well as the necessary Client reporting
  • Ensure end of day controls are applied diligently
  • Hold self-accountable for results
  • Ensure Client and Investor satisfaction, accuracy and productivity
  • Promote excellent client service standards and a client focused approach
  • Train, coach and / or mentor staff members on work procedures and best practice approaches
  • Develop the knowledge and the skills of the team members
  • Participate to the Business Continuity Plan (BCP) yearly testing
  • Skills Required :

  • 2-5 years experience in a similar role, preferably in Alternative Investment Funds
  • Knowledge of PAXUS is an advantage
  • Precise understanding of the fund industry and Transfer Agency
  • Good working knowledge of Microsoft Office (Word, Excel, Access)
  • Excellent organisational skills
  • Excellent communication skills and a truly client servicing mind-set
  • Customer oriented
  • Committed to self-improvement
  • Ability to work autonomously and remain calm under high pressure.
  • Ability to deliver within agreed deadlines
  • Perfect command of English, any other language is an advantage
  • Please send any applications, with your CV attached, directly to : Marissa

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