Owner Experience Coordinator
Ujet S.A
Foetz, Luxembourg
il y a 12j

Description

Become part of the Ujet team in Foetz, Luxembourg!

Ujet International is hiring an Owner Experience Coordinator to deliver a premium ownership experience.

This position reports directly to the Global Customer Experience Director.

Responsibilities

Customer Relationship Center

  • Act as the main liaison between UJET and its customers
  • Manage customer queries following UJET protocols through any communication channel : Webchat, website, emails ( Zendesk ) and phone calls
  • Continuous improvement of the customer self-service capabilities of the UJET website such as : FAQ, How to, Troubleshooting guide, get started guide, onboarding tools, etc .
  • Convey customers’ feedback and suggestions to the management in order to offer services that exceed customer expectations.
  • Customer Satisfaction

  • Set up UJET customer satisfaction survey
  • Measure and report customer satisfaction through a set of KPI’s
  • Define, create and manage the Goodwill process
  • These functions are non-exhaustive and non-definitive and can evolve in order to meet the Employer’s needs, considering the Employee’s experience and professional qualifications.

    Requirements

    Candidate background requirements

  • Excellent verbal communications skills in English. Other languages is a big plus
  • Excellent analytical and written abilities to produce accurate, relevant and comprehensive notes
  • Ability to discuss and understand complex situations, sensitive issues with customers in a supportive and objective way.
  • High degree of empathy.

  • Previous experience in a Call Center
  • Flexibility for working in highly fluctuating and demanding markets
  • International mindset for a multi-cultural environment
  • Step 2
    Postuler
    Ajouter aux favoris
    Retirer des favoris
    Postuler
    Mon email
    En cliquant sur « Continuer », je consens au traitement de mes données et à recevoir des alertes email, tel que détaillé dans la Politique de confidentialité de neuvoo. Je peux retirer mon consentement ou me désinscrire à tout moment.
    Continuer
    Formulaire de candidature