Overall Job Description In the context of a Managed Services contract, with an international organization in Luxembourg, with a farm of 10.

000+ servers (Windows, Unix, VM, and Backup & Storage) located in five datacentres, we support our customer all along the service management chain.

This service management chain is composed of service strategy (technology guidance), service design (with a dedicated team of Architects), service transition (with a dedicated team of Project Managers and Developers) and service operations.

We are actively looking for a skilled and brilliant Computer Room Supervisor to work in a dynamic team to maintain, organise, guarantee, supervise and evolve customer DataCenter.

Activities (proactive and reactive) Guarantee the availability of the following basic services for IT operations : electricity, air conditioning, connectivity and security Ensuring the documentation of network connections, on a regular basis Provide customer support Professional skills ITIL Knowledge, Incident & Service Management Notions of IT infrastructure monitoring Knowledge in management and control of physical access in the machine room SAN & General Knowledge in IT Infrastructure Knowledge in inventory tracking of IT equipment and life cycle management of it (Capacity planning) AutoCAD and Visio knowledge General knowledge of how a DataCenter works LAN Knowledge (IP Addressing, VLAN) Copper / Optical fiber cabling knowledge DC patching (copper / fiber) IT / Network equipment installation, relocation, removal activities Patching inventory management Electricity knowledge Air conditioning knowledge Knowledge of fire protection system Be familiar with standard techniques and tools for project planning and monitoring Good communication and interpersonal skills Demonstrated ability to work in a team Know how to read and understand manuals and technical plans Customer friendliness and courtesy Stress resistance Capacity for analysis, synthesis in autonomy Languages : French and English are essential Pedagogical abilities to present and explain a subject Technical Knowledge and certifications Bachelor degree Experience in a similar function of at least 5 years wished DataCenter certification considered as an asset