Cloud Service Architect
Proximus Luxembourg
Bertrange, Luxembourg
il y a 3j
source : Moovijob

Job Content :

As a Cloud Service Architect, your objective is to ensure that customers receive Service Design & Service Management processes which contractually and operationally meet their requirements.

These deliverables are produced by you in collaboration with other business units. As a Service Architect you will be responsible for the design of Service Offerings, the Service Design and Implementation for customers.

Your responsibilities will be to

  • Participate in complex deals presales phase for service design consultancy
  • Review the commercial proposal and SoW to detect any flaw or misalignment with the service delivery capabilities.
  • Service organisation design
  • Service management process / procedure definition
  • Customer engagement (to agree processes & interfaces)
  • Service reporting design
  • Service management tool design
  • Service management / design proposals to customers
  • Service management consultancy
  • Define self-service delivery & management : Identify requirements and define specifications for the self-service delivery function, service request fulfilment, and management operations to be performed for service instances.
  • Define service management : Identify requirements and automation functionality for service management processes such as change and configuration, incident and problem, monitoring and event management, patch management, availability and resiliency, and backup and recovery.
  • Define security : Define requirements for authentication, auditing, data protection, governance, and audit.
  • Define billing and rating : Define metrics for cloud service rating and charging, and requirements for billing.
  • Profile : You have

    You have

  • Experience in public cloud services (AWS, GCP, Azure) and their service delivery models and reporting.
  • Proven experience on IT environments and ITIL based Service Management.
  • Experience in Hosting and Managed Service Business
  • Service Design / Architecture experience.
  • Service Implementation background.
  • Service Management Tool Design & Specification experience.
  • Customer centric service oriented mindset
  • Excellent written and verbal communication in French and English
  • Excellent leadership skills
  • Good interpersonal skills
  • If at the end of the process your application is successful, you will be asked for a criminal record

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