r : LUX021295)
BNP Paribas Securities Services , a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities.
The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services.
To support its current growth, BNP Paribas Securities Services is looking for a :
Client Account Manager Fund Administration (M / F)
Your mission :
Ensure customer satisfaction by being the preferred point of entry for all customers and cover customer demands linked to the daily production of BP2S Luxembourg.
Aim to respond quickly and concisely to the client;
Keep an action log in order to file all the open subjects to ensure proper monitoring of customer requests. Answering all demands or following the requests to be given by the Fund Accountant or any other Fund Admin (FA) Team and doing what is necessary for the response to be given to the customer in an acceptable time;
Informing the client of thestatus of his request. Treating / making process requests within the deadlines set out in the SLA.
Providing quality responses in terms of content (control information transmitted) and editorial terms;
Ensure knowledge of specific customers by informing the FA teams of any changes to take into account to provide the best service to the customer ;
Ensure bottom up information to the management regarding any customer complaints received;
Prepare a dashboard (Key Performance Indicators) to evaluate the quality of service rendered by BP2S and presenting this analysis to management on a regular basis (at least monthly);
Ensure bottom up information to Client Dev informing the Relationship Manager (RM) of any customer complaint received.
Informing the RM of any highlight in the customer relationship as from its identification;
Participate in quality reviews by organizing regular FA CAM meetings, and performing regular reviews with the RM in charge of the client relationship.
Participating if necessary to quality review meetings with the client.
Advantages of the position :
By joining this team, you will the opportunity to discover all the aspects of the Fund Administration domain in an international environment.
Working environment :
You will be a part of a strong Group certified Top Employer for the 5th time. You will join a young, dynamic and diversified team and work in a value-driven work environment.
Your profile :
Education : Master in Economics or in Finance (BAC+4) or Bachelor in Accounting (BAC +3 or similar).
Professional Experience : At least 3 year’s experience in the Fund Administration domain together with an experience in client relationship.
Behavioural Skills :
Ability to collaborate / Teamwork
Attention to detail / rigor
Ability to deliver / Results driven
Communication skills - oral & written
Transversal Skills :
Ability to understand, explain and support change
Ability to inspire others & generate people’s commitment
Ability to set up relevant performance indicators
Ability to manage / facilitate a meeting, seminar, committee, training
Ability to conduct a negociation
Technical Skills :
Experience of Multifonds accounting tool is an added value.
MS Office knowledge is an added value.
Language Skills :
Excellent written and oral English skills are mandatory.
During the finalization of the recruitment process, the preselected candidate will be asked to provide us an extract from his / her criminal record dated less than 3 months (record N 3 for Luxembourg), according to the dispositions of the law from July 23 2016 concerning the criminal record.