Junior IT Support Engineer
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Job Description

SOGETI is looking for a talented, driven and ambitious Junior IT Support Engineer to join our company.

You just have been graduated? You are currently in an internship and will get your diploma in the next months? You are looking for your first permanent job?

Then, check the job description below and apply!

As part of the Infra & Cloud department composed of smart & dedicated people like yourself who make an impact with both internal and client stakeholders, you will be fully integrated in the IT Support team from our Service Delivery Center in Bertrange.

You will do more than a job and you will engage in some of Luxembourg’s most prestigious clients.

At SOGETI, consultants can work with a variety of different customers, tools and methodologies; something that would otherwise take many years to gain.

Your challenge :

  • Being the point of contact for our customers;
  • Providing a first level of resolution;
  • Responsible of providing operation services for telephony, print services, email communication and remote access;
  • Execution of daily operation schedule;
  • Creating procedures for new incidents;
  • Continue to develop skills, knowledge and ability to improve processes and procedures, and keep updated on trends and developments in the industry.
  • This included meeting annual personal development goals.

    Skills & Requirements

    Qualification :

  • Good skills of Linux and Windows Operating System;
  • Basic knowledge of networking concepts (Basic protocols, Firewalling, VLAN Switching);
  • Experience in ticketing tool would be an asset;
  • Experience in troubleshooting PCs / Laptops / Tablets, VPN would be an asset;
  • Knowledge of ITIL processes would be an asset;
  • Positive can-do attitude with a mature and professional approach;
  • Excellent verbal communication and customer service skills;
  • Fluent in English and French; German and / or Luxembourgish would be an asset;
  • Willing to learn and team player.
  • Education :

    2+ years university degree in IT; or any equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position.

    About the company

    With a staff of more than 750 experts, Sogeti is the main provider of IT services in Luxembourg. Subsidiary of the Capgemini group, the Sogeti group counts over 25 000 employees worldwide in 15 countries and around 200 000 IT professionals based in 40 countries as part of the Capgemini group.

    We provide a broad range of IT services in 4 lines of business (Digital, Infrastructure / Cloud, Security and Testing) in cutting-edge domains of expertise such as Business Intelligence, Statistics, Enterprise Content Management, Application Management & Modernisation, Cloud Computing, Desktop & Unified Communication, Cybersecurity or DevOps.

    Sogeti is able to deliver both private and public sectors and owns more than 120 active accounts in Luxembourg.

    As diligent business partners, we endeavour to provide solutions suited to our clients' needs with a mutual goal to succeed and to perform.

    Our staff members' passion for IT, skills and professionalism are highly valued by our clients. We take pride in our staff's commitment and help them in every way we can to achieve their career objectives.

    Our offer

    Sogeti is the perfect place to bring your passion for IT into play while learning new skills. You will be given the opportunity to develop your career through interesting projects and your evolution will be monitored closely by your line manager and HR team.

    Moreover, you will be encouraged to attend training courses to broaden your knowledge and obtain certifications. You can also count on an attractive salary and fringe benefits (e.

    g. company car, meal allowance). Voted as the second richest country in the world, Luxembourg offers a high quality of life in a multicultural environment.

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