Scope and Purpose
Perform all aspects of policies and procedures development and administration including implementation or development of policies, process re-engineering, and ensuring alignment with the Group and the Bank policies in line with defined business objectives.
Management of Policies & procedures- Review the existing policies and recommend revisions when there are required changes to ensure the Bank' policies and procedures remain relevant.
Develop new policies and procedures in conjunction with the process owner.- Conduct appropriate research, studies and surveys in support of policy development and highlight key findings to support policy improvement initiatives.
Review procedures to ensure they remain current / viable and revises where required.- Maintain policy manuals for all ISPBL and distribute new and revised policies & procedures, leveraging best practice to ensure a consistent, professional process.
Provide clear interpretation of policies to stakeholders so they can in turn communicate to line managers and employees.
Take the lead in process re-engineering and developing the policies to support approved improvements.- Act as Intesa Sanpaolo Bank Luxembourg policies and procedures expert providing advice and guidance to line and senior managers on policies and procedure development and amendments.
Monitor and manage the bank's website Project Management support- Provide assistance in the study of opportunities of any tool / product aiming to facilitate the realization of daily work and to improve their efficiency and profitability- Participate in IT projects to ensure the adaptation of procedures- Support to the IT department in the organization of post-production test application solutions
5-8 relevant experience in developing policies and procedures, ideally with previous experience in IT projects
Required Qualifications, Skills and Knowledge
Bachelor's degree / Business School degree with a major course in Finance, organizational management, or organizational development.
Excellent influencing and interpersonal skills with people at all levels, internally and externally.
Strong written and oral communication skills, including presentation skills.
Strong coaching / mentoring skills.
Effective planning and project management skills with the ability to set and work to (personal, team and Fund) deadlines.
Numeracy and ability to analyse quantitative and qualitative data.
Flexible, adaptable and comfortable with ambiguity.
Negotiating, influencing and holding to account.
Able to demonstrate up to date knowledge of theory and good practice in key areas :
Organisation development particularly around change management and developing organisational culture
Learning & Development, particularly management development and talent management
Track record in delivering successful OD projects and supporting major organisational change; influencing, building and sustaining relationships in order to achieve results.
Experience of, and commitment to, continuous organisational improvement and the ability to act as a change agent.
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