We are looking for a new Customer Service Employee to join our team in Luxembourg!
The Customer Service Employee is responsible for the correct accomplishment of customer relevant tasks to the maximum customer satisfaction.
Handling of customer requests, complaint handling and reporting in case of deviations on requested deliveries (delays, difficulties, damages)
Freight settlement activities (handling of carrier and customer invoices)
Permanent cooperation and communication with Kuehne + Nagel departments, customers, warehouse staff and other involved persons
Organization of specific transports (express, etc.) in accordance with Kuehne + Nagel departments
Being interface between customer and carrier
Repartition of orders to the responsible forwarding pools
Creation and maintenance of different statistics (KPI, etc)
Follow up of shipments up to delivery (when necessary taking into account special processes for specific customers)
Proposal of IT development based on day-to-day experience (carrier integration, automation of reports, ect)
Your Skills and Experiences
Experiences in logistics or relevant industries
Strong affinity with required customer standards
Good experience in the Customer Service business
Knowledge about transport / logistics processes
Language skills : German and English, basic knowledge in French is an asset
Familiar with IT systems (MS Office etc.)
Soft skills : ability to work in a team, flexibility, stress-resistance , take responsibility
Ability to fulfill critical tasks on time, keep schedules and deadlines
Good Reasons to Join
Kuehne + Nagel in Luxembourg was founded in 1970 and currently has around 700 employees with over 30 different nationalities.
Located at the very heart of Europe, and as such the ideal starting place to travel in Europe, Luxembourg is known by its diversity, amazing nature and beautiful castles.
Our head office is located in Contern, an industrial zone in the south-eastern part of Luxembourg (easily reachable by car or public transportation from Luxembourg, Germany, France or Belgium).
We offer a position within a strong international environment with a competitive salary and opportunities for further development within the Kuehne + Nagel Group.