Customer Quality Agent Finance (6 month contract)
Avery Dennison
Rodange, Luxembourg
il y a 4j
Job Description


We are looking for a talented and analytical candidate who will b based in our Rodange (L) site.

In this crucial role, the ideal candidate will:

manage billing corrections/ memos/ bonuses and cash discounts. 

be responsible for the transactions following the current Standard Operating Procedures in place and guaranteeing the SOX compliance, 

manage Customer claims in time and quality.

develop and maintain strong relationships with both internal and external Customers

undertake Customer Credit handling and administration

escalate complex cases on time through the organization.

identify potential critical claims linked to repetitive Customer problems and High Credited Amount risks.

maintain appropriate documentation and reporting to enable and monitor key performance metrics and improve the Claim Handling Process.

ensure availability of all information/data necessary for proper investigation/treatment 

follow the Claim Handling process defined including the SOX matrix.

ensure a quality claim file documentation


The successful candidate will meet the following requirements:

- Analytical mind and rigorous approach.
- Bachelor degree in Finance and or subjects related to Finance in a B2B environment.

- 2-3 year experience in similar roles will be considered an advantage

- Fluency in English and French. Knowledge of any other language will be considered as an advantage.

- Team focus and flexibility, 

- Possibility to work in synergy with the material claim department to be able to help during peaks

- Experience in Customer Relationship Management is a plus

- Experience in Lean / 6 Sigma is a plus (Green belt/ Black belt).

- Strong communication skills and an ability to work cross-functionally.

Additional Information

The role is based in our site of Rodange in Luxembourg and it's a 6 month contract

Avery Dennison is a great place to work for everyone. We offer:

● Workplace Flexibility,

● Structured learning and development

● Mentoring program

● Competitive total rewards

Avery Dennison is an equal opportunity employer and committed to growing its diversity




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