IT Helpdesk Technician - HP1221
The IT Helpdesk Technician will be responsible for the assistance of the IT Manager with the operational management of the Luxembourg Institute of Health computing equipment (installation & maintenance of PCs, servers and software) and the management of the network and support users in their daily activities.
Receive and check deliveries of equipment and ensure the installation and maintenance of PCs.
Update the software and hardware inventory.
Manage the network by defining user accounts on a day-to-day basis, following a determined security procedure.
Call handling, tracking, dispatching and escalation.
Participate in the help desk, reply quickly to support requests from users, analyze the problems encountered and provide appropriate solutions.
Develop installation procedures for the hardware and software equipment.
Perform analysis, testing and installation of company end-user devices, such as, but not limited to, PC, Laptop, printer, tablet, smartphone.
Perform day-to-day team operations tasks like email, software- and access management as well as follow-up of assigned support requests with end-users and / or suppliers
KEY SKILLS, EXPERIENCE AND QUALIFICATIONS
Technical degree in computer science (ideally 2 years' higher education).
Experience of 2 years in the management of computing equipment or a helpdesk is an advantage.
Good organization skills, team player, capacity for analysis and problem solving, good social skills and helpfulness.
Strong desire to learn new technologies.
IT skills Technical knowledge of LAN, Ethernet, Windows, Microsoft Office, VMWare, Linux, VoIP, WIFI, Windows server, GLPI, SCCM, Mac OS.
Language skills : fluent command of French and English. Knowledge of another language of the European Union is an asset.
Contract type : 2-year fixed-term contract (can be extended with a permanent contract)
Work hours : Full time
Location : Strassen
Start date : ASAP
Ref : JA / HDT1221 / HP / ADM IT
HOW TO APPLY
Applications including a cover letter and a curriculum vitae should be sent before 31 December 2021. Please apply ONLINE formally through this web page.
Applications by email will not be considered.