Service Delivery Project Manager
Goodyear
Colmar-Berg, L, LU
il y a 2j

Goodyear. More Driven

The opportunity

We are looking for Service Delivery Project Manager to join our team in Luxembourg. On this position you will be :

  • Plan and oversee projects to ensure completion in time, budget and quality.
  • Investigate, select and drive the definition / specification and development of required processes, system features for Proactive Solutions Service Delivery, including customer support, fleet services and customer billing, as well as interfaces to other departments.
  • Serves as the process / system expert towards internal and external (towards GY IT) stakeholders for the Proactive Solutions Service Delivery portfolio.
  • Translates user / business requirements and problems into process or system requirements.

  • Continuously identify maximizes system efficiencies and coverage of business requirements.
  • To join our team you'll need :

    Education

  • Bachelor degree in Business / Economics or equivalent working experience
  • MBA in Business / Economics would be an asset
  • Language :

  • Fluent in English. Any other language is an asset
  • Experience

  • 5+ years in Project management and Customer Service
  • General IT Background including SAP
  • Significant practical experience of delivering project of time and in budget
  • Knowledge, skills, abilities

  • Excellent problem solving skills and data analysis capabilities
  • Ablility to work on the process (Design) as well as in the process (Execution)
  • Experience in working in a technology-related industry (IT, telematics, etc.)
  • Experience in multinational environment
  • Hands-On-Mentality, Innovator, Think outside the box
  • Proactive and strong communication skills
  • Strong customer focus
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