Transaction Processing and Oversight Manager
Brown Brothers Harriman
Luxembourg
il y a 6j

The Transfer Agency (TA) Transaction Processing and Oversight Manager will be responsible for delivering a high quality and competitively priced service to our clients through the oversight of key aspects of our global TA operating model.

The Manager will be responsible for directing team resources in their monitoring and review of our global TA Transaction processing functions in order to achieve overall client satisfaction.

The manager will be evaluated on their ability to provide client satisfaction as efficiently as possible and at the lowest cost to BBH.

Achieving this will require leadership, initiative, creativity, management skills including delegation and the ability to instill enthusiasm and commitment among team members.

Key Responsibilities : Client Service

Client Service

  • Establish service standards for team clients within their product area, both internal and external
  • Be responsible for instituting and reporting on measures to determine the team's performance in meeting these standards
  • Responsible for ensuring all legal, tax and documentation related issues are appropriately addressed
  • Remain knowledgeable of changing industry initiatives and educate clients continually through presentations
  • Establish solid contacts with all areas and all levels, both internal and external, in the servicing of our clients
  • Ensure any issues, errors or complaints as escalated accordingly, and that adequate steps are taken to resolve issues and prevent future occurrences.
  • Ensure all trading is carried out in accordance with the Funds’ prospectus
  • Ensure all work is processed in accordance with the agreed operating procedures. Regular reviews and updates to procedures should be carried out
  • Review and reorganize functional tasks for maximum efficiency.
  • Minimize overtime and to implement additional efficiencies as automation projects are completed
  • Responsible for managing the team’s expenses
  • 2. Oversight

  • Deliver our Global Operating Model for TA through the management of our governance model
  • Ensure compliance with regulatory requirements regarding outsourced functions, as well as with internal policies
  • Manage and execute the performance of the due diligence schedule
  • Manage and deliver on change initiatives to support new revenue streams and retain existing ones
  • Manage and execute the delivery of SLD / KPI standards
  • Ensure any matters arising are addressed and escalated accordingly including to local and global entity committees
  • 3. Staff Supervision

  • Conduct annual performance appraisals and provide regular feedback based on goals for direct reports
  • Participate in the interview and selection process for job applicants where appropriate
  • Organize and perform training of staff and client specific requirements as well as cross training to develop depth and breadth of knowledge
  • Ensure adequate staffing levels are in place, to meet both daily and future business requirements
  • Provide mentoring, assistance, guidance and support to Supervisors and other staff
  • Ensure regular team meetings are held and views and feedback are encouraged and sought from all attendees
  • Education level and / or relevant experience(s)

  • BA / MS degree and / or equivalent work experience
  • Minimum of 8 years of Transfer Agency experience, 5 years of which must be in a similar function
  • Prior experience working in a Oversight function with Transaction Processing (Deals and Cash) teams
  • Knowledge and skills (general and technical)

  • Proven ability in people management, and ability to delegate and to gain the commitment among team members
  • Experience in planning, initiating and following through to meet objectives
  • Ability to coordinate across departments / functions when needed to meet client needs
  • Ability to identify, recommend and implement solutions
  • Excellent communication skills in English (both written and oral)
  • A proven ability to face off to clients at a senior level
  • Good knowledge of standard Office applications. (Word, Excel and PowerPoint)
  • Knowledge or prior experience of Multifonds is an advantage.
  • Full timeLuxembourg

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