The Transfer Agency (TA) Transaction Processing and Oversight Manager will be responsible for delivering a high quality and competitively priced service to our clients through the oversight of key aspects of our global TA operating model.
The Manager will be responsible for directing team resources in their monitoring and review of our global TA Transaction processing functions in order to achieve overall client satisfaction.
The manager will be evaluated on their ability to provide client satisfaction as efficiently as possible and at the lowest cost to BBH.
Achieving this will require leadership, initiative, creativity, management skills including delegation and the ability to instill enthusiasm and commitment among team members.
Key Responsibilities : Client Service
Establish service standards for team clients within their product area, both internal and external
Be responsible for instituting and reporting on measures to determine the team's performance in meeting these standards
Responsible for ensuring all legal, tax and documentation related issues are appropriately addressed
Remain knowledgeable of changing industry initiatives and educate clients continually through presentations
Establish solid contacts with all areas and all levels, both internal and external, in the servicing of our clients
Ensure any issues, errors or complaints as escalated accordingly, and that adequate steps are taken to resolve issues and prevent future occurrences.
Ensure all trading is carried out in accordance with the Funds’ prospectus
Ensure all work is processed in accordance with the agreed operating procedures. Regular reviews and updates to procedures should be carried out
Review and reorganize functional tasks for maximum efficiency.
Minimize overtime and to implement additional efficiencies as automation projects are completed
Responsible for managing the team’s expenses
Deliver our Global Operating Model for TA through the management of our governance model
Ensure compliance with regulatory requirements regarding outsourced functions, as well as with internal policies
Manage and execute the performance of the due diligence schedule
Manage and deliver on change initiatives to support new revenue streams and retain existing ones
Manage and execute the delivery of SLD / KPI standards
Ensure any matters arising are addressed and escalated accordingly including to local and global entity committees
3. Staff Supervision
Conduct annual performance appraisals and provide regular feedback based on goals for direct reports
Participate in the interview and selection process for job applicants where appropriate
Organize and perform training of staff and client specific requirements as well as cross training to develop depth and breadth of knowledge
Ensure adequate staffing levels are in place, to meet both daily and future business requirements
Provide mentoring, assistance, guidance and support to Supervisors and other staff
Ensure regular team meetings are held and views and feedback are encouraged and sought from all attendees
Education level and / or relevant experience(s)
BA / MS degree and / or equivalent work experience
Minimum of 8 years of Transfer Agency experience, 5 years of which must be in a similar function
Prior experience working in a Oversight function with Transaction Processing (Deals and Cash) teams
Knowledge and skills (general and technical)
Proven ability in people management, and ability to delegate and to gain the commitment among team members
Experience in planning, initiating and following through to meet objectives
Ability to coordinate across departments / functions when needed to meet client needs
Ability to identify, recommend and implement solutions
Excellent communication skills in English (both written and oral)
A proven ability to face off to clients at a senior level
Good knowledge of standard Office applications. (Word, Excel and PowerPoint)
Knowledge or prior experience of Multifonds is an advantage.