Amazon’s Work Force Staffing (WFS) organization is looking for a highly motivated and flexible Business Program Manager. As a Business program manager, you will support technology and business process initiatives that build scale, efficiency, and a great candidate experience that facilitates Amazon’s Tier 1 hiring across the EU.
You will be the connective tissue through the design, delivery, and implementation of new tools. Your specific responsibilities will include but not limited to :
Subject Matter Expertise develop deep knowledge of recruiting and onboarding solution(s) utilized by Amazon, advise the business on requirements and best practices for optimizing the use of these systems
Business Requirements - coordinate the collection of business requirements and partner with business and technology teams to design future state systems and business processes.
Quality Assurance Support User Acceptance Testing by writing and executing test scripts to ensure no defects are released into production
Communication Provide communications to project members on progress and issues; assist in providing pre and post launch communications to impacted teams
Change Management - Identify potential downstream impacts to reduce unintended consequences of the business change by working in partnership with program leaders and executive stakeholders to ensure change readiness and adoption.
Implementation Assist in the rollout of new tools and systems including completion of workflow diagrams, training materials and post-launch support activities
This role can be based in London or Luxembourg
Masters degree in business, HR, or related field
Strong systems knowledge and / or aptitude to learn systems quickly, experience defining technical requirements and working with development resources
Demonstrated program ownership and delivery on commitments - great organizational skills with exceptional follow through and attention to detail
Has examples of improving operational processes and procedures, has the ability to drive program efficiency and high levels of customer satisfaction
Exceptional analytical skills, uses data to solve problems and able to think through issues from all sides; enjoys solving puzzles will be relentless in pursuing the root cause of an issue
Experience identifying and resolving complex issues, will take initiative even under unfamiliar or ambiguous circumstances - solid sense of accountability and sound personal judgment
Customer service orientation with a demonstrated desire to exceed expectations ability to serve multiple customers and deliver an excellent employee experience
Excellent written and verbal communications skills - ability to interface with all levels of the organization, specific strength in influencing decision makers and managing expectations
Knowledge of Salesforce or other Applicant Tracking Systems (ATS)
Amazon is an Equal Opportunity-Affirmative Action Employer - Female / Minority / Disability / Veteran / Gender Identity / Sexual Orientation / Age