Outsourcing Control Senior Officer M/F
Amundi Luxembourg
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Amundi is Europe's largest asset manager by assets under management and ranks in the top 10 (1) globally. Thanks to the integration of Pioneer Investments, it now manages over 1.

3 trillion (2) euros of assets across 6 main investment hubs (3). Amundi offers its clients in Europe, Asia-Pacific, the Middle-

East and the Americas a wealth of market expertise and a full range of capabilities across the active, passive and real assets investment universes.

Headquartered in Paris, and listed since November 2015, Amundi is the 1st asset manager in Europe by market capitalization and the 5th globally (4).

Leveraging the benefits of its increased scope and size, Amundi has the ability to offer new and enhanced services and tools to its clients.

Thanks to its unique research capabilities and the skills of 5,000 team members and market experts based in 37 countries, Amundi provides retail, institutional and corporate clients with innovative investment strategies and solutions tailored to their needs, targeted outcomes and risk profiles.

1. Source IPE Top 400 asset managers published in June 2017 and based on AUM as of end December 2016.

2. Source : Pro forma Amundi and Pioneer Investments combined figures as of end December 2016

3. Investment hubs : Boston, Dublin, London, Milan, Paris and Tokyo

4. Based on market capitalization as of 04 / 30 / 2017


Complementary business types

Job summary

The Luxembourg Outsourcing Control Department is a key function within Amundi Luxembourg S.A. responsible for Governance and Management of the strategic Outsourced Providers entrusted to perform Custody, Fund Administration and Transfer Agent Services to the Amundi Luxembourg Funds range.

With a dual reporting line, first to the local Management Company, the function is also part of the Global Outsourcing Control organisation.

Outsourcing Control is the point of reference for addressing all the requests / service issues escalated by other Amundi companies to the Luxembourg service providers (SG and CACEIS).

The team ensures - in accordance with agreed standards (Operating Memorandums, SLAs and KPIs) - the accurate carrying out of activities performed by the external service providers.

Outsourcing Control supports the management of Amundi Luxembourg in the main strategic and commercial initiatives.

In this role the candidate will have the following duties and responsibilities :

  • to be the main point of contact in case of escalation for significant incidents or for service quality issues from internal and external clients;
  • to assists and deputize the Head of Department in the organization and performance of recurrent activities of the team and in the participation to service review meetings, regular product calls, change management meetings;
  • to work with other relevant support functions and departments in Luxembourg and other locations to implement the target Outsourcing Control model for all Luxembourg Funds
  • to prepare and review of Operating Memoranda and Service Level Agreements;
  • to ensure that the level of services delivered by the Central Administrators are in adherence to the agreed service standards, also through the preparation and review of issue logs, KPI and Traffic Light reports;
  • to participate to Service Review Meetings with the service providers;
  • to participate to relevant projects requesting the presence of the outsourcing control function;
  • 1-year Master's (M1)

    Academic qualification / Speciality


    Level of minimal experience

    Required skills

  • Working experience : at least 5 years of experience in in the fund industry, preferably in Fund Administration and / or Custody services;
  • Strong knowledge of the Luxembourg investment funds industry and of the associated regulatory environment;
  • Strong organizational skills and an ability to work independently;
  • Interpersonal skills and previous experience in relationship management role for Outsourced activities would be an advantage
  • Competences : Analytical skills, self-motivated with strong organizational skills, ability to work under pressure independently and proactively with multiple deadlines, prioritizing activities, networking abilities.
  • Loyal team player
  • Technical skills required

    Strong IT skills : Excel, Access


  • Very good knowledge of English and French, German or Italian would be an asset
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