Senior PCS Oversight TA
RBC
Esch-sur-Alzette, Luxembourg
il y a 5j

Job Description

  • Assists clients with client transaction fulfillment.
  • Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer's requests / complaints.
  • Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
  • Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.
  • Job Summary

    Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions.

    Applies experience and complete working knowledge of the job and policies / practices to perform a combination of routine tasks and varied administrative / operational assignments.

    Address :

    Esch-sur-Alzette, Luxembourg

    City :

    LUX-DISTRICT DE LUXEMBOURG-ESCH-SUR-ALZETTE

    Country : Luxembourg

    Work hours / week : Employment Type :

    Employment Type : Full time

    Platform :

    Investor and Treasury Services

    Job Type :

    Contract (Fixed Term)

    Pay Type : Salaried

    Posted Date : 2022-05-20-07 : 00

    2022-05-20-07 : 00

    Application Deadline :

    2022-12-31-08 : 00

    I nclusion and Equal Opportunity Employment

    At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

    We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

    We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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