Fund Administration Client Account Manager (H / F)(
Numéro de l'emploi :
BNP Paribas Securities Services , a subsidiary of the BNP Paribas group, is oneof Europe's leading providers of custody services for securities.
The Luxembourg branch plays a major part in itsoperations, offering clients high value-added services extending from custodyto securities lending, fund administration, performance measurement andratings, and bond issuance services.
To join Fund AdministrationDepartment , BNP Paribas SecuritiesServices is looking for :
CLIENT ACCOUNT MANAGER (H / F)
The CAM is the "Control Tower" of the Fund Administrationproduction in order to ensure high quality of service and anticipate clientfeedback by working with different teams on actions to improve the service ifnecessary.
Your mission :
Ensure customersatisfaction by being the preferred point of entry for all clients requestslinked to the FA department.
Monitor all the opensubjects and requests to ensure proper and quick answer to clients.
Ensure knowledge ofspecific customers by informing the teams of any changes to take into accountto provide the best service to the client.
Ensure the client needs areperfectly understood and met.
Ensure bottom upinformation to the management regarding any potential issue on the clientrelationship or any potential issue on the service provided.
Preparing and present KeyPerformance Indicators to evaluate the quality of service
Participate in qualityreviews with the different stakeholders in charge of the client relationship.
Prepare and participate tothe Client Service Reviews, Due diligences and represent the department inClient Teams.
Advantages of the position :
By joining this team, youwill the opportunity to discover all the aspects of the Fund Administrationdomain in an international environment.
Working environment :
You will be a part of astrong Group certified Top Employer for the 5th time.
Your profile :
Professional experience :
Strong knowledge ofthe Fund Industry (minimumof 5 years).
Experience in fundaccounting would be an advantage
Behavioural skills :
Ability to workautonomously, availability, flexibility
Negotiation and goodcommunication skills
Self-confidence andcapability to generate engagement
Sense oforganization, priority, analyse, planning & methodology
Have professionalcommunication, being reactive and proactive
Propose initiativesto ensure continuous improvement of our customers satisfaction
Technical skills :
Good editorial capabilities
Client Focus oriented
Language skills :
During the finalization of the recruitment process,the preselected candidate will be asked to provide us an extract from his / hercriminal record dated less than 3 months (record N 3 for Luxembourg), accordingto the dispositions of the law from July 23rd 2016 regarding the criminalrecord.