IT Desktop Services Technician (m/f)
Luxair Group
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source : Moovijob

Pour notre département Desktop Services au sein de LuxairGroup , nous recherchons un(e) :

IT Desktop Services Technician (m / f)

Missions :

  • Execute the task of first and second level IT support
  • Perform end-user device and application technical support tasks at the company level, including on-site support, if necessary
  • Perform analysis, testing and installing of company end-user devices, such as, but not limited to, PC, laptop, printer, tablet, smartphone,
  • Perform day-to-day team operations tasks like email-, software- and access-management as well as follow-up of assigned support requests with end-users and / or suppliers
  • Strictly follow internal administrative regulations, such as, but not restricted to, device lifecycle management, software licensing reporting
  • Participate in continuous improvement of the overall production environment and write appropriate guidelines where required
  • Actively participate in continuous improvement of the overall production environment and write appropriate guidelines where required
  • Keep a high level of technical awareness within the assigned area of responsibility
  • Participate to IT S&S related projects
  • Occasionally provide an administrative support in the scope of the activity
  • Profil requis :

    Minimum required criteria

  • Be holder of a secondary or secondary-technique diploma (bac) in Information Technology or equivalent combination of education and experience in a similar position
  • Show working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Have an advanced knowledge in operating of standard office applications
  • Show strong computer literacy skills with an emphasis on software knowledge, installations and use
  • Show strong communication and adaptation skills
  • Be holder of a valid category B driving license
  • Accept to be part of the IT S&S On-Duty Team
  • Accept Duty Travel
  • Show good communication skills in English (spoken and written) as well as skills in French or German
  • Desired or to be required criteria

  • On-the-job training according to the attached training table
  • Demonstrate strong troubleshooting skills
  • Demonstrate good customer and service orientation skills
  • Show structured approach in analysis and documentation
  • Show skills in installations and maintenance of end-user devices
  • Be accurate, detail oriented and reliable
  • Be able to work team-oriented and independently
  • Show basic knowledge of the ITIL Framework
  • Must be able to learn, understand and apply new technologies
  • Show user skills in the tools used in the department
  • Demonstrate a good sense of urgency and flexibility
  • Maintain the strict confidentiality of the data
  • Show a strong ability to communicate at all levels, both inside and outside the company
  • The ideal candidate

  • Knowledge of Luxemburgish or any other language is considered as asset
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