The Offer
Work alongside & learn from best in class talent
A role that offers a breadth of learning opportunities
Flexible working options
The Job
Key responsibilities areas :
Providing support to customers who demonstrate signs of problematic gaming,
Using internal tools to assist and take ownership of customer inquiries,
Liaising with internal departments,
Escalating queries where necessary,
Promoting safer gambling,
Awareness of policies, procedures, and licensing requirements,
Applying self-exclusion to customers’ accounts,
Dealing with responsible gambling queries and complaints.
Key Competencies :
Demonstrable experience and knowledge of Responsible Gaming practices,
The ability to utilize user insights, data, and statistical analyses to inform decisions,
Excellent communication skills and exceptional listening skills,
Motivation to put the customer first and display an understanding of customers’ needs,
Effective problem solver, ability to multi-task, and strong attention to detail,
Passion for adhering to policies and procedures,
Willingness to learn,
Confident decision-maker to support our customers.
The Employer
We are hiring for a leading turnkey solutions provider offering an unrivaled set of software and services for the iGaming industry.
Their products include the iGaming Platform, Casino content, Live Dealer, Sportsbook, and Lottery solutions.
