Gaming Manager
Snaphunt
Luxembourg
6d ago

The Offer

  • Work alongside & learn from best in class talent
  • A role that offers a breadth of learning opportunities
  • Flexible working options
  • The Job

    Key responsibilities areas :

  • Providing support to customers who demonstrate signs of problematic gaming,
  • Using internal tools to assist and take ownership of customer inquiries,
  • Liaising with internal departments,
  • Escalating queries where necessary,
  • Promoting safer gambling,
  • Awareness of policies, procedures, and licensing requirements,
  • Applying self-exclusion to customers’ accounts,
  • Dealing with responsible gambling queries and complaints.
  • Key Competencies :

  • Demonstrable experience and knowledge of Responsible Gaming practices,
  • The ability to utilize user insights, data, and statistical analyses to inform decisions,
  • Excellent communication skills and exceptional listening skills,
  • Motivation to put the customer first and display an understanding of customers’ needs,
  • Effective problem solver, ability to multi-task, and strong attention to detail,
  • Passion for adhering to policies and procedures,
  • Willingness to learn,
  • Confident decision-maker to support our customers.
  • The Employer

    We are hiring for a leading turnkey solutions provider offering an unrivaled set of software and services for the iGaming industry.

    Their products include the iGaming Platform, Casino content, Live Dealer, Sportsbook, and Lottery solutions.

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form