Gaming Manager
6d ago

The Offer

  • Work alongside & learn from best in class talent
  • A role that offers a breadth of learning opportunities
  • Flexible working options
  • The Job

    Key responsibilities areas :

  • Providing support to customers who demonstrate signs of problematic gaming,
  • Using internal tools to assist and take ownership of customer inquiries,
  • Liaising with internal departments,
  • Escalating queries where necessary,
  • Promoting safer gambling,
  • Awareness of policies, procedures, and licensing requirements,
  • Applying self-exclusion to customers’ accounts,
  • Dealing with responsible gambling queries and complaints.
  • Key Competencies :

  • Demonstrable experience and knowledge of Responsible Gaming practices,
  • The ability to utilize user insights, data, and statistical analyses to inform decisions,
  • Excellent communication skills and exceptional listening skills,
  • Motivation to put the customer first and display an understanding of customers’ needs,
  • Effective problem solver, ability to multi-task, and strong attention to detail,
  • Passion for adhering to policies and procedures,
  • Willingness to learn,
  • Confident decision-maker to support our customers.
  • The Employer

    We are hiring for a leading turnkey solutions provider offering an unrivaled set of software and services for the iGaming industry.

    Their products include the iGaming Platform, Casino content, Live Dealer, Sportsbook, and Lottery solutions.

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