Job Purpose :
An Associate Banker will provide excellent client service in partnership with the Private Banker.
The role works closely with clients and Private Bankers to provide a high level of sales and product experience and support the banker in all aspects of reporting and regulatory requirements.
Solid knowledge of bank products and regulatory requirements are required.
Job Background / context :
The Citi Private Bank, one of the largest private banking businesses in the world, provides professional wealth management services for 26,000 clients globally, including a third of the world’s billionaires, operating in 60 offices in more than 30 countries.
The Citi Private Bank offers unmatched global reach, coupled with a full range of portfolio management and investment advisory services, an array of structured lending and banking services, as well as expertise from Citi's Markets and Banking division.
Citi Private Bank is dedicated to helping clients meet their financial needs and goals. We serve them as a true financial partner and trusted advisor.
Our experienced professionals serve the needs of wealthy families, individuals, and entrepreneurs.
Key Responsibilities :
Maintain close contact with clients in conjunction with the assigned Private Bankers.
Exceed client expectations by thoroughly understanding problems and providing creative solutions.
Control and complete with the Private Bankers all KYC / IOS reviews and maintain document deficiencies to a minimum.
Ensure compliance with all legal and regulatory requirements in line with the policies of the CPB.
Understand how to execute transactions across the broad array of Citi products
Review / work with Client Services Officer in all daily cash management duties to escalate to clients and Private Bankers.
Liaise / work with On-Boarding and Client Services teams in order to facilitate account opening / transactions / investments and liaise with client to ensure completion of the mandatory documentation and to receive duly authorised instructions.
Work in partnership with the Private Banker team including CSO to address the financial needs and expectations of the client
Partner with Private Bankers to develop comprehensive understanding of client needs and to assist in executing specific account strategies, proposing solutions and negotiating standard transactions
Capture and maintain client information, call reports and Banker pipeline reporting.
Participate in client meetings and account reviews to understand the client’s requirements when possible.
Follow up on client calls and answer product questions of clients.
Provide performance data to Private Bankers. Prepare business trips
Work with specialists and support team in conjunction with Private Bankers to implement client decisions.
Help identifying new sales opportunities and provide innovative support in marketing strategies.
Provide sales support to the Private Bankers through joint calls and work closely with product specialists and transactions support personnel to implement client decisions as well as ensuring after-sales follow-up.
Maintain learning program through internal courses and external certifications
Identify ways to streamline internal processes to make them more efficient
Monitor and adapt to changes in business processes and policies
Development Value :
The role provides an excellent opportunity to work with sophisticated Ultra-High-Net-Worth (UHNW) clients and their requirements.
This allows for personal progression in the understanding of regulatory requirements, products, relationship management and sales process roles.
Knowledge / Experience :
Proven experience working in a Private Banker support role with a high degree of direct client interaction
Demonstrates extensive knowledge of all CPB banking systems, platforms and capabilities.
Proven experience in a front office environment dealing directly with clients.
Pro-active, initiative and driven.
Excellent communication skills, written and verbal.
Fluency in English .
Excellent relationship building skills (with clients, and across hierarchical levels and other functions).
Ability to cope with ambiguity and change high adaptability.
Ability to challenge status quo and continuously optimize processes and tasks in own area of responsibility.
A professionally recognized banking based background in front office, investments,
A sound understanding of processing within a complex systems environment
Strong client orientation.
Ability to prioritize and manage multiple deadlines, work to tight schedules and provide a fast and efficient turnaround of tasks and problem resolutions.
Ability to build effective working relationships across hierarchal levels and functions.
Is aware of, and effectively manages, risk and compliance related situations in his / her area.
Numerate, analytical mind, with strong problem-solving skills.
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Valuing Diversity :
Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.
Citi is an Equal Opportunities Employer