For one of our client, an industrial company in the south of Luxembourg, we're looking for a : Order Management Officer (m / f) Your mission : Purpose : To execute the Order Management activity from order acceptance to invoicing process, to assist with the management of the day to day administrative running of the business in respect of sales, order entry, pricing, supply chain, etc.
To assist with the daily, weekly and monthly reporting of management figures and to support management with reporting and administrative routines as required.
To provide back up and cover for the fellow order managers as and when required.
Prepare order files and maintain all order records.
Monitor enquires received and follow up as required.
Keep customers advised of delivery lead times and liaise with supply chain functions (planning, logistics,...).
Communicate with customers at all levels to ensure satisfactory service levels.
Originate / request / distribute documentation as required.
Process orders and check that all technical / commercial details are accurately detailed and passed to the mills.
Create order confirmations / invoices to complete order cycle and order file.
Monitor credit limits with regional sales administrators to ensure compliance.
Check accuracy of pricing on all documentation and customer’s order, advise management in case of difference.
Prepare and maintain order files with all documentation relating to the order and subsequent documentation.
Coordinate as necessary in progressing where special action is required to avoid delay in critical situations.
Record and process customer service or product claims in relation to material sold.
Ensure all delivery notes are invoiced.
Maintain regular communication with AMCRPS sales support.
Maintain working contact with customer personnel and full AMCRPS commercial & supply chain team.
Liaise internally / externally on monthly encashment issues.
Your profile : University degree in a relevant field Proven experience in a similar position Fluency in English and German