IT Support & Service Desk Manager
Docler Holding
Luxembourg, Luxembourg
il y a 4j
  • Customer support and service-oriented mentality
  • Proven and verified experience (6+ years) operating an office with a 500+ employee IT company, with 5+ proximity team (but no senior level management experience)
  • Experience with enterprise operation of Windows, Mac, Linux
  • Operating system basic knowledge
  • Networking basic knowledge, including name resolution, routing, firewall
  • Basic knowledge of hardware
  • Strong leadership skills
  • Strong work ethic
  • Ability to write consistent documentation in English
  • Electrical engineering or similar background (data center is a plus)
  • Ability to read and draft technical diagrams / blueprints
  • Advantages

    Experience with openstack / ceph

    Atlassian products knowledge

    Java development experience

    Experience with sql language

    Salary and benefits

  • Competitive salary
  • Relocation package and moving assistance from HR if relevant
  • Meal vouchers
  • Private health insurance
  • Additional holiday entitlement based on length of service with the company
  • Free gym membership
  • Sympass discount card
  • Company culture

  • Dynamic and friendly atmosphere
  • A multi-cultural environment made of 30 different nationalities, with English as the official language
  • Daily breakfast in the office
  • Free coffee, tea, and fresh fruit every day
  • Fantastic events, including Christmas Parties, Family Days, Hackathons and other surprises
  • Chill rooms, creative areas, and LAN parties
  • Company branded merchandise (goodies)
  • High quality of life offered by Luxembourg
  • Professional growth

  • Opportunity to attend conferences, certifications, technical workshops, trainings, and meetups
  • Free language courses in the office
  • Enthusiastic professionals to learn from
  • Possibility to advance in the company
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