HR Support Manager
Fidelity International
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Department Description

The team provides HR services to its offices throughout Continental Europe (Austria, Belgium, Denmark, Dubai, Finland, France, Germany, Italy, Luxembourg, Netherlands, Poland, Spain, Sweden, Switzerland and Chile) for approximately 650 employees.

The department is responsible for providing administrative support to employees and the HR Generalist team. In addition the team is also managing payroll and administering benefits for employees in Continental Europe.

Key responsibilities are to provide administrative and advisory support for all activities relating to the employee life-cycle and to maintain the HR database (Workday) with associated updates, together with vendor management and oversight.

Purpose of the Role

Reporting to the Associate Director HR Shared Services for Continental Europe you will have the responsibility of managing day to day processing of transactional services within HR Support Team for starters, leavers, and changes to terms and conditions, and advising stakeholders and client base on policy and best practice together with supporting projects impacting the team.

You will also be responsible to ensure that service delivery is best in class and that the customer experience is paramount, processes are managed as efficiently as possible and adhere to stringent compliance requirements, and a consistent review of processes and templates with the emphasis on improvement.

Key Responsibilities

  • Manage the day to day performance and service delivery of the HR Support team in providing accurate, efficient and consistent processing of transactions in respect of the employee life-cycle
  • Strive for service excellence and work with the HR Generalists to identify and implement service improvement across the whole HR operations.
  • Be the first escalation point for exceptional HR Services queries (including payroll and benefits)

  • Manage projects to streamline and improve efficiencies in the overall service delivery and compliance of the teams activities
  • Provide guidance to HR Services teams, to ensure processes and policies are up to date (including regulatory watch and knowledge management)
  • Assume vendor management accountability for local archiving services providers and filing of documents as well as reporting on the same.
  • To provide support to the Associate Director HR Shared Services to build and maintain relationships with internal and external customers, including liaison with the HR Shared Services and HR Generalists
  • Assist the CE Head of Compensation & Benefits with specific benefits queries and administration
  • Contribute to the development and implementation of HR projects (local or Fidelity International). Participate in C&B projects in CE region (e.
  • g. review benefits, implement new benefits, cross-border transfers)

  • Ensure How To Guides / SOPs’ and Process Mapping documents are produced and maintained. Also, Support the writing and reviewing of articles on HR Hub
  • Provide guidance in respect of existing and past employee references, ensuring they adhere to employment law regulations
  • Attend regular meetings with Regional Team Leaders to exchange best practice ideas with a view to implement consistent global processes.
  • Support the Associate Director HR Shared Services with regular assessment of the satisfaction of the quality, cost and availability of the HR Support team.
  • Monitor the performance and make recommendations for continuous improvement of service delivery

  • Provide support, information and recommendation to the Associate Director HR Shared Services to develop and implement new services, policies and procedures for HR Support
  • To ensure that the HR Support work area is clean, secure and well maintained at all times complying with obligations under the data protection rules.
  • Support with local HRSS audits (Internal / External) and work towards closing any observations outlined in an appropriate manner.
  • Other HR responsibilities as deemed appropriate

    Experience and Qualifications Required

  • Familiarity with HR processes, knowledge of project and vendor management
  • Organisational and administrative skills
  • HR legal basic knowledge
  • Ability to prioritise work
  • Ability to work under pressure and on own initiative
  • Excellent communication and interpersonal skills
  • A team player, customer focused, who understands the need for strict confidentiality
  • Fluent English (spoken and written) and Business German; Additional language : Business French is considered an advantage
  • We are committed to being an inclusive and diverse company to work for and strive to create a culture where flexible working is encouraged so that we retain and attract the best talent by offering working patterns that suit both individual and business needs.

    Fidelity International offers world class investment solutions and retirement expertise. As a privately owned, independent company, investment is our only business.

    We are driven by the needs of our clients, not by shareholders. Our vision is to deliver innovative client solutions for a better future.

    Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference.

    While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation.

    Above all else, we always put our clients first.

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