The team provides HR services to its offices throughout Continental Europe (Austria, Belgium, Denmark, Dubai, Finland, France, Germany, Italy, Luxembourg, Netherlands, Poland, Spain, Sweden, Switzerland and Chile) for approximately 650 employees.
The department is responsible for providing administrative support to employees and the HR Generalist team. In addition the team is also managing payroll and administering benefits for employees in Continental Europe.
Key responsibilities are to provide administrative and advisory support for all activities relating to the employee life-cycle and to maintain the HR database (Workday) with associated updates, together with vendor management and oversight.
Purpose of the Role
Reporting to the Associate Director HR Shared Services for Continental Europe you will have the responsibility of managing day to day processing of transactional services within HR Support Team for starters, leavers, and changes to terms and conditions, and advising stakeholders and client base on policy and best practice together with supporting projects impacting the team.
You will also be responsible to ensure that service delivery is best in class and that the customer experience is paramount, processes are managed as efficiently as possible and adhere to stringent compliance requirements, and a consistent review of processes and templates with the emphasis on improvement.
Be the first escalation point for exceptional HR Services queries (including payroll and benefits)
g. review benefits, implement new benefits, cross-border transfers)
Monitor the performance and make recommendations for continuous improvement of service delivery
Other HR responsibilities as deemed appropriate
Experience and Qualifications Required
We are committed to being an inclusive and diverse company to work for and strive to create a culture where flexible working is encouraged so that we retain and attract the best talent by offering working patterns that suit both individual and business needs.
Fidelity International offers world class investment solutions and retirement expertise. As a privately owned, independent company, investment is our only business.
We are driven by the needs of our clients, not by shareholders. Our vision is to deliver innovative client solutions for a better future.
Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference.
While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation.
Above all else, we always put our clients first.