Service Desk Agent LU / FR / UK / De Mission As an Helpdesk Consultant, you will have to answer user's calls, diagnose problems and provide adapted solutions.
Responsibilities Receive user's calls - First line resolution Recording incidents in the ticketing tool Assist managing workstations and mailbox : diagnostic user's problems Open tickets and follow up, keep users informed on incident status and progress Assign incidents to second line support Production of work-
instructions Profile Minimum 2 year's experiences in a user support function.
IT knowledge are mandatory Ability to determine computer problems and provide solutions : candidates have to appreciate call support and write documents in French and English.
Luxembourgish, German, French and English spoken fluently