Service Desk Agent
INTRASOFT INTERNATIONAL
Luxembourg
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source : Moovijob

INTRASOFT International, a leading European IT solutions provider, is seeking a professional to cover the following opening :

Service Desk Agent (m / f)

You will...

  • Log incidents
  • Categorise and prioritise incidents
  • Diagnose and resolve incidents
  • Close incidents
  • Escalate incidents
  • Incident ownership and communication throughout the lifecycle of the incident
  • Handle in policy and out of policy service requests
  • Intervene onsite at the user location or temporary location
  • Execute IMACD tasks
  • Raise requests for authorisation of service request
  • You have

  • 1 to 2 years of professional experience in a similar function
  • Good command of English and French languages
  • Experience with MS Office Suite
  • Experience with Microsoft OS (Windows 7 and 10)
  • Knowledge of mobile devices and mobile phone services
  • Knowledge of ticketing and CMDB tools
  • Understanding of networking and networking protocols
  • Experience in troubleshooting PCs / Laptops / Tablets, VPN,
  • All applications will be treated as strictly confidential.

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