Client Success Manager, Artificial Intelligence
Luxembourg City, Luxembourg
il y a 6j

TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards.

Locations :

INTL-Barcelona, INTL-Luxembourg, INTL-Prague

AI Solutions is a new, rapidly growing division offering high quality data for Human Machine Interaction to some of the most prestigious technology companies in the world.

Our department focuses on gathering, enriching and processing training data for Machine Learning in different AI domains.

In this role you will have the opportunity to work alongside the Senior Director for Artificial Intelligence.

Position responsibilities :

  • Gather and analyze customer requirements
  • Work with production, engineering and functional teams to create innovative solutions
  • Write project proposals and support the sales team throughout the sales life-cycle
  • Design, customize and document data collection processes
  • Lead and oversee the onboarding of new customers
  • Extreme focus on customer experience and understanding the voice of the customer
  • Set up and train the production team
  • Essential skills and experience required :

  • Minimum Bachelor's degree or its equivalent in a technical discipline (Engineering, Natural Language Processing, Software Development, Artificial Intelligence or similar)
  • Minimum 5 years of experience successfully working with Enterprise customers and leading large-scale projects
  • Familiarity and ability to communicate value, competitive advantages
  • Great analytical skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook and PPT)
  • Ability to communicate requirements to software development teams
  • Experience in project management frameworks such as agile, PMP etc.
  • Willingness to travel
  • Most importantly, the ideal candidate must demonstrate high energy and the ability to : multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work as part of a team, take active measures to solve problems and commit to a high level of service
  • Additional skills (considered a plus) :

  • Experience in business / data analytics and related software
  • Scripting and software development skills
  • Working Proficiency of French and / or German
  • Combined degree with computer science or related fields
  • Experience in team work and leadership skills
  • Familiarity with SharePoint
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