Content Manager
Luxembourg, LUX
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Job summary

We are currently looking for a Content Manager with full proficiency in French to join the European Customer Service Support team in Amazon’s Customer Service Centre.

You will act as the voice of Amazon’ for our customers through the writing, publishing and maintaining of customer-facing and internal documentation.

You will be responsible for all customer-facing and internal documentation, including but not limited to online Help pages and Knowledge Centre documentation.

Content is dependent on business and product team initiatives, as well as the development and clarification of customer service policies and procedures.

This role may be based in Luxembourg, Cork, Berlin, Edinburgh, Regensburg or other European Customer Service locations.


  • Full proficiency in French
  • Fluent / Excellent English speaker
  • Demonstrated content management experience within the tech writing, Web, IT, localization or content industry
  • Experience working in environments that require constant change with flexibility and business acumen
  • Experience working with global stakeholders on complex changes
  • Excellent planning, communication and time management skills
  • Proven track record working on own initiative, act decisively, promptly and confidently

  • Localization experience with a proven track record for delivering projects within scope, time and quality
  • Understanding of outsource vendor processes and interactions
  • Intermediate HTML and / or XML skills
  • Experience with DITA and Ajuda / Trisoft
  • Experience with Trados or other CAT tools
  • Ideally, previous experience with web publishing tools and the ability to learn our in-house tools quickly
  • Previous experience in a Contact Centre environment with a healthy balance between customer obsession and the need to adhere to company policies
  • Ability to flex and switch from one focus to another depending on what is priority for the business or team at any particular time
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