CRM Business Analyst (m/f)
Luxair Group
Luxembourg, Luxembourg
il y a 6j
source : Moovijob

For our department Digital Transformation within LuxairGroup , we are looking for a (an) :

CRM Business Analyst (m / f)

Main duties :

  • Deliver data and business insights analyses on customer behaviour and preferences
  • Gain an understanding of business and stakeholders processes by analyzing and mapping them from "As is" to "To be" in order to suggest recommendations and implement the related changes
  • Make recommendations to simplify and improve existing processes and procedures, and oversee the implementation of related changes
  • Manage business process layer, application layer and interface between systems
  • Ensure requirements gathering, collect functional requirements and non-functional requirements in cooperation with IT Department
  • Collect, create and get the validation for use cases based on requirements and business processes
  • Discuss and challenge solution design options with internal and external stakeholders
  • Create specification documents for internal or external developer if required and ensure approval by relevant stakeholders before development / configuration start (Key Users, Solution Architect, Vendors..)
  • Manage the proper execution of functional test once the solution is available and ensure Solution is ready for UAT
  • Provide training support by creating an appropriate training material on new process & applications and coach trainers for final users training sessions
  • Build and maintain a repository of reusable requirements documentation to support future initiatives, following the company standards
  • Support key users during the execution of the UAT and escalate major issues to Project Manager if needed
  • Support deployment activities for final solution to get ready for Go Live and ensure close communication / cooperation with Project Team in the next steps
  • Be actively involved in Change Request Management and act as first contact for change request by key users and provide continuous support in analysis of impact and value
  • Required profile :

    Minimum required criteria :

  • Master degree in Business Administration, IT or similar line of studies
  • 3-5 years of experience in a similar role, ideally involved in CRM development projects
  • Experience with data analytical tools / languages like SQL, Python, R, SAP Business Objects or Azure

  • Previous experience in functional analysis, business process modelling
  • Be a proactive and reliable team player, able to work independently as well as in collaboration with other colleagues
  • Ability to clearly document business, functional specifications and to explain the added
  • value in business terms

  • Excellent organizational skills
  • Strong facilitation & Soft skills
  • Knowledge of business Analysis Methodologies and Techniques (BABOK, Design Thinking )
  • Ability to draft clear and concise reports in English and to produce accurate and reliable documents
  • Show excellent communication skills in English as well as skills in French and / or German (spoken and written).
  • Desired or to be acquired criteria :

  • Demonstrate good leadership and relationship management skills
  • Show assertiveness and stress resistancy
  • The ideal candidate :

  • Knowledge of Luxemburgish or any other language is considered as asset
  • Prior travel industry experience would be beneficial
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