Unified Communications Engineer (L2)
NTT Ltd.
Capellen, Luxembourg
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In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?The primary objective of the Unified Communications Engineer(L2) is to ensure zero missed service level agreement conditions.

The Unified Communications Engineer (L2) focuses on second line support for medium complexity incidents Working at NTT MAIN DUTIES / KEY ACCOUNTABILITIES Ensure that assigned IT Infrastructure at the client site is configured, installed, tested and operational.

Perform necessary checks, apply monitoring tools, and respond to alerts. Provide a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution Ensure zero missed service level agreement condition Proactively offer improvements of operations to better meet the SLA standards Investigate assigned third line support calls and identify the root cause of incidents and problems, and ensure the efficient and comprehensive resolution of incidents, events, problems, and requests Produce breach and other reports to identify failures and short comings Propose and contribute to improvements as a trusted advisor for our clients, but also in our internal initiatives Interact and co-operate with other vendors EDUCATION, SKILLS, PROFIL, EXPERIENCE Education Diploma in IT or equivalent experience Skills Solution and Service Knowledge Problem analysis and solution formulation skills Learning and service orientation Excellent attention to detail Proactive management Ability to adapt to change and to think innovatively Good verbal and written communication ability Good planning and time management ability Team player - Share your knowledge with the team Ability to cope under pressure Profile, Experience, Skills At least 5 years’ experience in unified communications environments IT Service Management (ITIL Foundation certified) Proven field experience in : Cisco Video (Expressway / CMS / TMS) Skype for Business Cisco Voice Voice recording (NICE) IPTrade Experience in any following area will be considered as an advantage : Microsoft Office365, Teams Alcatel Communications Suite API and Scripting languages Certifications such as CCNA / CCNP Collab, MCSA / MCSE are also an advantage Fluent in English.

French or German is a strong asset What will make you a good fit for the role? Join our growing global team and accelerate your career with us.

Apply today. Equal opportunity employer NTT is proud to be an equal opportunity employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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