Specialist Customer Service
Atos
Leudelange, Luxembourg, GB
il y a 7h

About Worldline

Worldline Euronext : WLN is the European leader in the payments and transactional services industry. Worldline delivers new-

generation services, enabling its customers to offer smooth and innovative solutions to the end consumer. Key actor for B2B2C industries, with nearly 45 years of experience, Worldline supports and contributes to the success of all businesses and administrative services in a perpetually evolving market.

Worldline offers a unique and flexible business model built around a global and growing portfolio, thus enabling end-to-

end support. Worldline activities are organized around three axes : Merchant Services, Mobility & e-Transactional Services and Financial Services including equensWorldline.

Worldline employs more than 9,400 people worldwide, with estimated pro forma revenue of more than ₠ 1.5 billion on a yearly basis.

SIX Payment Services (Europe) S.A. and SIX Payment Services Ltd (Worldline Companies), trusted partners of the Luxembourgish and Swiss financial market, are expert in management of automated payment systems and automated banking & e-

banking operations, and are specialist in setting up IT infrastructures and highly secure IT communication.

Within our Luxembourgish organization of 230 employees, we are looking for a :

Specialist Customer Service (m / f)

With Fluent Luxemburgish, French and English

Your mission :

To support our payment terminal and acquiring service customer base, we are looking for a Customer Care Agent to be based in our Customer Service Centre in Munsbach.

Your responsibilities :

  • Setup of customer data into back office systems (acquiring, terminal management and accounting / finance systems) in accordance with the procedures and regulations;
  • Updating systems to reflect contract changes, including activating new services and changes to the customer status;
  • Provide telephone and email support for customer service including financial queries, answering product questions and providing answers to basic technical questions;
  • Resolution and follow-up on customer issues escalating to technical support teams as appropriate.
  • Your profile :

  • 1 or 2 years' experience in a Customer Service / customer facing sales department;
  • Excellent verbal and written communication skills, service minded, active listening and result oriented;
  • Self-discipline, flexibility and proactivity are your strengths and allow you to adapt to your audience and the diverse issues that you need to address;
  • Strong ability in problem-solving and complaints handling;
  • Strong organizational and multi-tasking skills;
  • You have a great adaptability and team spirit.
  • Fluent in French, English and Luxemburgish - German and / or Dutch will be considered as an asset.
  • Only candidates with the languages we are looking for will be contacted.

    Why work at Worldline?

    Our success comes from strong skills, new ideas, diverse points of view and the energy of all women and men from Worldline.

    Not only do they represent our Human Capital, they are also key players in our success. We make managing our talents a major asset in the success of our business.

    But, at Worldline, we do more than just managing our talents. It is our top priority to involve them, inspire them, and develop them.

    In line with our guiding principle "Build your career and grow with us", it is our mission to ensure that their potential can grow and flourish through the numerous development programs and career opportunities we offer.

    Your Application

    If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.

    Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

    We are committed to making reasonable adjustments to the applications process for people with disabilities.

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