Program Manager - Permissions & Security
Luxembourg , LU
il y a 3j


Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries?

What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction?

The Customer Trust and Partner Support (CTPS) group designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.

com. Not only do we protect all aspects of the Amazon shopping experience, we also deliver services to large and small merchants hosted on the Amazon platform.

In addition, we evaluate new business opportunities from across the company to determine how we can minimize the risk associated with new initiatives.

One of the key aspects of the role is owning the access management servicing for CTPS Operational Business Functions.

We are seeking a Security Program Manager (PM) with demonstrated experience to support implementation of global access management and security programs while minimizing variations and streamlining processes.

The PM will partner with compliance, security, technical, and business teams to implement global solutions to improve our security program and investigation processes.

You will support CTPS Operational Business Functions across a large distributed team focused and determined to improve operational efficiency throughout the process life-cycle.

Roles and Responsibilities :

Program Managers lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system.

They gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project.

Program Managers contribute cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints.

They rely heavily on influence over authority to drive project deliverables.


  • Bachelors degree
  • 3+ years of program management experience
  • Security, Compliance or Risk Management experience
  • Excellent written and spoken communication skills
  • Ability to work in a global environment and interact with global stakeholders.
  • Ability to write Business Requirement Documents (BRD), Project Scope, Project Charter and Use cases
  • Proven experience leading projects in an Operations environment
  • Knowledge of program management life cycle, and skilled at project management tools
  • Intermediate analytic skills
  • Proficiency in designing, documenting business processes

  • Prior cyber security or permissions related experience
  • Large scale project management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals
  • Experience working in an Operations environment, driving improvements that have resulted in measurable business impact
  • Proven analytical aptitude, including the ability to mine and analyze large, complex data sets
  • Six sigma black belt level capabilities in deconstructing processes and metrics, to identify areas of opportunity and lead the development and implementation of new processes
  • Excellent oral, written and interpersonal communication skills
  • Demonstrated ability to work well in a team environment and work under tight deadlines
  • Strong influencing skills and negotiation skills
  • Ability to drive projects efficiently in a cross-functional environment by establishing respect and confidence in the business and technical communities
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