Function Support customers in the proper execution of their day-to-day operations by resolving incidents related to software developed by Sopra or their use that may occur in banking production environments After initial training, you will join one of the support teams (5-
10 people) of the Service Desk of Sopra Banking Software Luxembourg to ensure the proper management, within the defined deadlines, of incidents (software malfunction, misuse of the program by the user, technical problem) occurred in the banking systems Role The Junior support application engineer will be responsible for : Regular contact with the customer (IT and functional teams of the bank), the third parties (operators, hosters, .
in order to restore a normal situation.
Executing the validity of the ticket / call with regards to the contractually agreed services; Analyze the source of the problem and propose corrections and improvements in the longer term.
Profile Bachelor or Master in Sciences or Computer Sciences, Master in Engineering, ...
Open communicator; Fluent in English and good knowledge in French; Dutch and German are assets.
Sopra Banking University foresees trainings available throughout the entire career; Attractive financial package including interesting compensation & benefits such as an extended insurance package, a competitive salary and a range of employee benefits (company car, fuel card...).