Workstation Specialist
Lombard Odier T&O Services (Europe) S.A.
Müllendorf, LU
il y a 4j
source : Monster

Lombard Odier T&O Services (Europe) is a newly created service company based in Luxembourg and active in providing banking IT infrastructures and operations to private banks in Europe.

It is a full subsidiary of Lombard Odier, a Swiss Group based in Geneva and active in private and institutional asset management.

Lombard Odier has a presence in the world’s main financial centers and offers its clients a global perspective through its network of 26 offices in 19 jurisdictions.

The Group employs about 2,150 people. It has no external debt and is one of the best capitalized banks globally with an AA- Fitch rating with a stable outlook.

Summary As member of the Workstation Specialist Team, your main objective is to troubleshoot and resolve issues escalated by the Service Desk. Key responsibilities

  • Analyze and repair Workstation related Incidents, escalated by Service Desk,
  • Calling end-users for Incident Troubleshooting,
  • Close interaction with Service Desk facilitating the resolution or dispatching of Incidents,
  • Coordinate with different IT Departments (packaging, security, architecture, etc.)
  • Workstations monitoring through Nexthink tool,
  • Create procedures for improving the troubleshooting process.
  • Profile

  • Qualifications / education required : Bac+2 minimum in IT
  • Experience required : Minimum 2 years
  • Technical Skills and Knowledge :
  • Windows 10, Office 365Scripting (PowerShell, VBScript)Splunk, NexthinkGeneral packaging concepts : App-V, msiCitrix EnvironmentActive Directory and permissions managementGeneral deployment concepts : SCCM

  • Interpersonal skills : Autonomous / Pro-active / Team spirit
  • Language skills : Fluent in French and English
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