DESCRIPTION / RESPONSIBILITIES : The Role
Act as the main relationship contact between the Governance Team and Luxembourg Operation Teams and all offshore partners within the defined area of responsibility.
Establish and maintain close relationships at all level, ensuring any escalated issues are resolved quickly and effectively within agreed timescales.
Implement appropriate Corporate Governance internally and with each of the offshore partners ensuring that supporting documentation is standard and consistent.
Ensure that the IFDS control framework is implemented internally and with offshore partners for all operational activities.
Ensure changes in operational activities are reflected in procedures and shared with the offshore partners.
Build strong working relationships with management and staff across all functions to achieve business control objectives.
Act as a point of escalation for oversight / control concerns and manage these issues to resolution, in line with the internal escalation policy. The Profile
A minimum of 5 years’ experience within a financial services or banking environment.
Third level / university degree in a relevant discipline, e.g. Business, Finance etc.
Procedural, technical and product knowledge of the Transfer Agency business including a broad knowledge of legislation and regulations, including regulatory oversight requirements.
Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure.
Strong written and verbal communication skills, attention to detail, analytical mind-set and influencing ability.
Experience of working within a high pressure environment with experience of meeting multiple deadlines.
Leadership - Experience in or demonstrated ability to lead teams without formal responsibility and interacting and building rapport with teams of all levels.
Problem solving ability - Fast, clear and independent thinker who is naturally curious about how things work; is metrics and numbers savvy;
has an analytical mind-set and is solution focused. Ability to see the bigger picture, take initiative and offer solutions.
Communication - Excellent communicator, capable of dealing with both internal & external stakeholders at all levels. Strong verbal and written communication skills, particularly formal report writing.
Enthusiastic with a positive can do attitude.
Self-starter, ability to work on own initiative.