Senior Client Manager
NTT Ltd.
Capellen, Luxembourg
il y a 3j

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure.

We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace.

The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?The primary responsibility of the Senior Client Manager is to take full ownership of his / her assigned accounts.

Their key focus is to manage and grow relationships to drive land, expansion and renewals across all solutions within assigned accounts.

They are required to pursue leads identified by aligned lead generation representatives. Working at NTT Primary Segment Focus : Existing clients Secondary Segment Focus : New clients Sales Process Involvement : Land, Expand & Renew Solution Focus : Networking, Data Centres, CX & WP, Security, Digital Expected Sales time allocation Pre-sales : 30% Engaged selling time : 25% Sales completion : 30% Sales facilitation : 15% Expected Client Load Existing clients : 5-10 Prospect clients : 10-20 Expected Sales strategy Existing buyers : Retention (current products) and Penetration (new / different products) New buyers : Conversion (current and new / different products) Key Roles and Responsibilities : Manage and grow relationships to drive land, expansion and renewals across all solutions within assigned accounts in segment 3.

Pursue leads identified by aligned Lead Generation Reps. Minimise churn and maximise retention in assigned accounts. Drive client satisfaction throughout the entire lifecycle of the clients’ buying process.

Generate demand by assisting clients to identify current needs and then effectively articulate how Dimension Data can add value through our services and solutions.

Influence and work closely with vendors to achieve required results. Use NTT(Ltd)’s sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast.

Take ownership of a range of clients within the assigned segment. Develop open and effective channels of communication in with each client within the assigned account.

Encourage revenue growth by inspiring clients to additional services. Become the reliable point of contact for clients that is required to establish a strong business relationship.

Takes ownership of a range of accounts within the assigned segments. able to determine the best solution requirements for each client that can be deployed by other departments.

build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for NTT (Ltd).

Develop and / or align governance and compliance policies in own practice area to identify and manage risk exposure liability.

Monitor and control financial governance and compliance throughout an area of specialisation in order to manage financial cost.

Knowledge, Skills and Attributes : Sales business acumen - The skills supporting successful selling through organizational and business outcome mindset.

Success will require focusing on planning, leveraging tools and data, and concentrating on NTT Ltd business requirements.

Developing the skills to understand your client’s business (including commercial and financial aspects) in order to bring value to them from NTT’s portfolio of services.

Sales client engagement and management - The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth.

Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations.

Developing the skills required to know your client, building effective & lasting relationships with them and to be seen as a trusted advisor.

Sales solution skills - The knowledge of NTT Ltd’s offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor.

Success will require the ability to link NTT Ltd offerings, including high-value services to specific client and prospect needs and outcomes.

Sales pursuit - The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients.

Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

WHAT AWAITS YOU IN NTT LUXEMBOURG : Working in a beautiful, lively and culturally rich European capital You can choose to live in Luxembourg or on the borders of the country within reasonable commutable distance (France, Germany, Belgium) A multicultural team of 30+ nationalities and a horizontal organizational structure A contract of unlimited duration Company paid trainings to help further your career and stay up to date with latest technologies An attractive salary package tailored to your expertise level What will make you a good fit for the role?

Your profile, skills, education 15+ years of experience in a similar role Proven experience in sales environment and in negotiating with clients and vendors Good experience with B2B and B2C sales techniques Relevant Degree or Advanced post-graduate diploma is an advantage Excellent skills in analysing commercial information, sales and client engagement experience, understanding of business, sourcing and technology market Experience providing mentoring and coaching to less experienced client managers French / English are mandatory, German is an asset You can find other opportunities in NTT Luxembourg here : https : / / careers.

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