At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges.
We are looking for the type of person who truly listens, learns from their interactions with colleagues and clients and steps outside their role to add value wherever they can.
Someone who is curious and driven to get things done and views obstacles as an exciting challenge that demands a creative solution.
Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our clients’ financial well-being.
The Senior Relationship Manager (RM) has dual responsibility, for relationship excellence and business development. Through continual client penetration and senior client engagement, the RM will have a deep understanding of the clients’ 1, 3, and 5-
year business strategy, key imperatives, organizational changes and related activities. The RM will serve as the client advocate with in BBH at strategic level, ultimately responsible for client satisfaction with current BBH products and services while maximizing profitability and increasing product breadth with clients.
Some of your key responsibilities include :
Relationship Excellence (RE)
Ensures the delivery of relationship excellence to a designated client base.
Develops effective and strategic relationships with the most senior levels of client organizations to ensure satisfaction with current BBH products and services while maximizing profitability and increasing product breadth.
Monitors operational issues and follows through on effective problem resolution through deep collaboration across the BBH organization.
Responsible for increasing relationship penetration by selling existing and new products across the client portfolio.
Delivers new revenue objectives from existing clients based on strong commercial insights on trends in the industry, regulatory changes and client investment strategy.
Translates & customizes key market, strategy and regulation messaging for the client, to generate insights and opportunities to demonstrate BBH value
Integrate product, market and client insights to drive competitive differentiation.
Lead and / or contribute pro-actively to deal teams to ensure effective integration of client insights into client plans and relevant marketing materials
Identifies and coordinate innovative and integrated solutions to address clients' strategic challenges using multiple BBH products and services.
Ensures the achievement of bi-directional trust with our clients.
Collaborates with our risk & compliance functions to ensure regulatory and Firm requirements are fulfilled.
Education level and / or relevant experience(s)
Strong understanding of the Asset Management and Financial Institutions Market
Understands and can describe the full spectrum of major products including custody / fund accounting / transfer agency / securities lending / foreign exchange & technology offerings
Excellent client-facing skills and presentation skills
Knowledge of the regulatory environment and other external market forces impacting the asset management and financial institution industries
Consultative, strategic relationship management & sales experience, approach and methodology
A credible executive able to gain the confidence and trust at the highest levels within our industry
Promotes desired culture and associated best practices
Ability to successfully operate within a team
Experience and evidence of executing an Insight-Led Sales Strategy
Experience of deploying technology to support sales activity (including CRM and knowledge management tools)
Knowledge and skills (general and technical)
Global asset servicing product knowledge; Cross product knowledge a plus.
Communication skills with demonstrated presentation skills and excellent writing ability (writing sample required).
Proven negotiation skills.
Professional business acumen; Ability to interact in a professional manner at all levels, both internally and externally to BBH.
Detail oriented with proven ability to see open issues to resolution.
Other requirements (licenses, certifications, specialized training, physical or mental abilities required)
Foreign language abilities and knowledge of foreign markets are desirable.
Travel is required.