Grow your career at State Street
From technology and product innovation to corporate responsibility and community development, we’re making our mark on the financial services industry.
We’re a global company with diverse people and experiences, and a network of over 35,000 employees spanning more than 100 markets.
For us, success comes from the impact our employees have on our clients, our communities and each other.
We’re committed to providing an inclusive environment where all employees feel valued and supported. Join us and make your mark at State Street.
In the role of Client Service Specialist you will be responsible for :
Answer all queries received via phone, email, facsimile and post on behalf of fund clients including shareholders, brokers or financial intermediaries, as well as fund promoters and fund management companies.
Act as the focal point for the day-to-day client services of the Investor Services
Handling multiple demands from external parties or the management line; the Associate will deliver a high quality of service to all clients in line with the company’s targets and expectations.
Provide support and escalation when necessary to manage and resolve any queries received from external and internal parties.
Play a supporting role to Customer Services Managers and drive operational excellence by implementing and embedding a continuous improvement culture
Assist Manager in monthly statistics and KPI preparation
Act as a Subject Matter Expert for Junior Associates
To be successful in this role, your experience should include :
2-3 professional experience ( Transfer Agency or Financial Services experience is preferred, supervisory experience is an advantage)
Sound knowledge of the Fund Industry
Fluency in English ( German, French, Spanish or Italian would be considered as an asset)
A thorough and methodical approach to problem solving
Demonstrable experience of working accurately and with attention to detail
Excellent communication skills and a sound understanding of the fund administration process.
Advanced computer skills ( MS Office : Excel, Word)