The Check Cashing Billing Clerk is responsible for billing and assuring that payments are received from Ria Agents, for services related to the Check Cashing product.
advising them of returned items Fax / email Returned item notices to agents Responsible for verifying the information on checks returned by the bank Contact agents regarding overdue balances and determine reason for non-
payment Contact agent regarding non conforming images Recover funds from Agents Answer incoming calls, resolve agent inquiries, create and provide payment receipts to agents when requested.
Advice and influence Agent’s on the payment options for recovery of funds Handle each call promptly and in the correct manner, updating records accordingly.
Input customer related data accurately and efficiently. Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
Manage Agents who are resistant by remaining polite, tactful, honest, and firm. Decide on the correct action when negotiating payments.
Have the ability to relate to people from a variety of different backgrounds. Be persuasive, persistent and self-motivated.
Show empathy, assertiveness, tact and resilience. Must be available to work on Saturday’s on a rotating basis
Ria Financial is an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
We provide equal opportunity in all employment matters without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, age, genetic information, national origin, veteran status or any other status protected by federal, state, or local law, for all qualified applicants and Ria Financial associates.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrests and convictions records.