Hard Services Manager
Luxembourg, LUX
il y a 3j

We are looking for a Hard Services Manager for our Integrated Facility Management business line.

Abo ut JLL

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Role summary :

This position will ensure the high quality and consistent delivery of hard services across 1 of the 9 Client areas in EMEA.

The role will have specific responsibility for the management of key service partner relationships services across this area, and responsibility for ensuring that the IFM team is consistent in quality and delivery, solutions and all arrangements around hard services.

The Hard Services Manager (HSM) role will involve both day to day facilities coordination and management of multiple ad-hoc projects for the client’s corporate facilities, including critical environments.

The local sites set-up brings interesting challenges in Facilities & Real Estate and we are looking for an assertive candidate who can communicate effectively and cross-functionally to understand business needs, problem-solve and deliver facilities solutions that are both high-quality and cost-effective.

What this job involves :

  • Establish relationships with client Site Leads, Area and Regional FM managers, business partners such as EHS leads, IT to establish trust and credibility in the delivery of IFM services
  • Resolve Hard services FM issues at sites under purview, escalating when needed
  • Develop the team’s existing skills and add new competencies to enhance service and drive opportunities for more self-performance
  • Drive performance as measured by client’s Key Performance Indicators
  • Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
  • Managing on site teams including allocating resource, delegating workload, ensuring adherence to best practices etc.
  • Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
  • Liaising with the EHS team and assist with any technical issues arising from an incident, near miss, investigation or other circumstances which require an engineering subject matter expert.
  • Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
  • Support in the implementation of short and long-term projects for the client as requested.
  • Import JLL best practices in the interest of exceeding client goals and expectations
  • Gap Analyses full sites PPM schedule against site assets. Report and align with client + drive mitigation.
  • Review of as built against design for office area. Report and align with client + drive mitigation.
  • Procurement of goods and services for client’s buildings utilizing Jones Lang LaSalle sourcing teams.
  • Holding regular meetings with Landlord, ensuring that terms of lease are being provided to client- e.g. external maintenance, central plant management.
  • Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts.
  • Supporting the sites with failures and remediation of engineering items
  • Working with the Line Manager and EMEA Engineering Regional Manager, evaluate, propose and implement appropriate tools / processes to support the engineering function and evaluation of best practice compliance.
  • Coordinate the appointment of authorised Persons for respective fields (Electrical, confined space etc.)
  • Full understanding of Technical budget across region
  • Over sight and support for All Operations providing real support (on-site and remote) to all engineering operations managed by JLL
  • Assisting with issue resolutions
  • Supporting recruitment activities
  • Ensuing role out of consistent operations
  • Develop and support a sustainability and sourcing focus, delivering quality, frugal and sustainable solutions for Client.
  • Engage and collaborate with EMEA peer group to build consistency of solution / process across all soft services delivered.
  • Actively support the EMEA Hard Services Best Practice & Quality Lead in developing standards, processes up and down the hard services organization
  • Actively support the EMEA Procurement Lead on Procurement projects, savings paperwork, contract compliance and sustainability initiatives.
  • SLA & KPI tracking systems (PPM and Critical PPM compliance measurement)
  • Response time to Service Requests within the Client’s severity requirements
  • Measure preventative maintenance compliance on a monthly basis for Facility assets
  • Measure preventative maintenance compliance on a monthly basis for critical equipment such as MDF, IDF rooms and others
  • Compliance with local Health and Safety regulations
  • Customer Satisfaction
  • Pursue continuous improvement
  • Sound like you? To apply you need to be :

  • Ability to work in collaborative Team environment
  • Vendor / contract management
  • Decision making / complex problem solving
  • Excellent verbal & written communication
  • High level of IT literacy
  • Technical qualified professional engineer
  • Multi discipline experience
  • Strong communication skills
  • Assertiveness
  • Practical experience in Hard Services contract delivery
  • Demonstrates a good working knowledge of buildings services installations including HVAC / Electrical and other technical systems
  • Experience in maintaining engineering environments and providing hard services
  • Ideally 6 years + exposure in Facilities Management role within a large commercial organization.
  • Experience of owning facilities contracts and supplier / contractor management.
  • Qualified in Electrical / Mechanical Engineering
  • Quality Management knowledge and experience desirable
  • Degree qualified in appropriate discipline (e.g. Mechanical / Electrical / Building systems Engineering) preferred
  • Desirable Authorising engineer for High Voltage, Confined space and Pressure Systems working
  • CIBSE affiliation desirable
  • What you can expect from us

    You’ll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

    Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

    Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

    Apply today at jll.com / careers.

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