Hard Services Manager

JLL

Luxembourg, LUX

il y a 3j

We are looking for a Hard Services Manager for our Integrated Facility Management business line.

Abo ut JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives.

You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best.

We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL!

Role summary :

This position will ensure the high quality and consistent delivery of hard services across 1 of the 9 Client areas in EMEA.

The role will have specific responsibility for the management of key service partner relationships services across this area, and responsibility for ensuring that the IFM team is consistent in quality and delivery, solutions and all arrangements around hard services.

The Hard Services Manager (HSM) role will involve both day to day facilities coordination and management of multiple ad-hoc projects for the client’s corporate facilities, including critical environments.

The local sites set-up brings interesting challenges in Facilities & Real Estate and we are looking for an assertive candidate who can communicate effectively and cross-functionally to understand business needs, problem-solve and deliver facilities solutions that are both high-quality and cost-effective.

What this job involves :

Establish relationships with client Site Leads, Area and Regional FM managers, business partners such as EHS leads, IT to establish trust and credibility in the delivery of IFM services

Resolve Hard services FM issues at sites under purview, escalating when needed

Develop the team’s existing skills and add new competencies to enhance service and drive opportunities for more self-performance

Drive performance as measured by client’s Key Performance Indicators

Manage subcontractors and suppliers to deliver goods and services against contracts and expectations

Managing on site teams including allocating resource, delegating workload, ensuring adherence to best practices etc.

Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors

Liaising with the EHS team and assist with any technical issues arising from an incident, near miss, investigation or other circumstances which require an engineering subject matter expert.

Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.

Support in the implementation of short and long-term projects for the client as requested.

Import JLL best practices in the interest of exceeding client goals and expectations

Gap Analyses full sites PPM schedule against site assets. Report and align with client + drive mitigation.

Review of as built against design for office area. Report and align with client + drive mitigation.

Procurement of goods and services for client’s buildings utilizing Jones Lang LaSalle sourcing teams.

Holding regular meetings with Landlord, ensuring that terms of lease are being provided to client- e.g. external maintenance, central plant management.

Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts.

Supporting the sites with failures and remediation of engineering items

Working with the Line Manager and EMEA Engineering Regional Manager, evaluate, propose and implement appropriate tools / processes to support the engineering function and evaluation of best practice compliance.

Coordinate the appointment of authorised Persons for respective fields (Electrical, confined space etc.)

Full understanding of Technical budget across region

Over sight and support for All Operations providing real support (on-site and remote) to all engineering operations managed by JLL

Assisting with issue resolutions

Supporting recruitment activities

Ensuing role out of consistent operations

Develop and support a sustainability and sourcing focus, delivering quality, frugal and sustainable solutions for Client.

Engage and collaborate with EMEA peer group to build consistency of solution / process across all soft services delivered.

Actively support the EMEA Hard Services Best Practice & Quality Lead in developing standards, processes up and down the hard services organization

Actively support the EMEA Procurement Lead on Procurement projects, savings paperwork, contract compliance and sustainability initiatives.

SLA & KPI tracking systems (PPM and Critical PPM compliance measurement)

Response time to Service Requests within the Client’s severity requirements

Measure preventative maintenance compliance on a monthly basis for Facility assets

Measure preventative maintenance compliance on a monthly basis for critical equipment such as MDF, IDF rooms and others

Compliance with local Health and Safety regulations

Customer Satisfaction

Pursue continuous improvement

Sound like you? To apply you need to be :

Ability to work in collaborative Team environment

Vendor / contract management

Decision making / complex problem solving

Excellent verbal & written communication

High level of IT literacy

Technical qualified professional engineer

Multi discipline experience

Strong communication skills

Assertiveness

Practical experience in Hard Services contract delivery

Demonstrates a good working knowledge of buildings services installations including HVAC / Electrical and other technical systems

Experience in maintaining engineering environments and providing hard services

Ideally 6 years + exposure in Facilities Management role within a large commercial organization.

Experience of owning facilities contracts and supplier / contractor management.

Qualified in Electrical / Mechanical Engineering

Quality Management knowledge and experience desirable

Degree qualified in appropriate discipline (e.g. Mechanical / Electrical / Building systems Engineering) preferred

Desirable Authorising engineer for High Voltage, Confined space and Pressure Systems working

CIBSE affiliation desirable

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at jll.com / careers.

JLL Privacy Statement

When you visit JLL websites, JLL may collect information related to those visits, without you actively sending that information.

This information may include, for example, the internet browser you are using, your access device’s operating system, the language in which that system presents information to you, your IP (Internet Protocol) address, the web search that took you to the JLL website, the web pages and advertisements displayed to you, and the links you click on.

For additional details please see JLL's Global Privacy Statement or our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Signaler cette offre d'emploi

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.