Description You will provide support to applications and projects within IT Services environment and will ensure that maximum service level is provided to customers.
Principal duties and responsibilities Prepare, set-up and maintain the different environments required, according to the project phases (development, testing.
hour basis Analyze problems and resolve issues and will perform monitoring, tuning and optimization of performance of in-
house IT applications as well as third party software whilst ensuring maximum availability and service to customers Ensure the integrity of the production environment and will implement upgrades or new products that are critical for the daily operational business Create and update all documents related to applications and their supporting systems.
Perform all other duties as assigned.
Knowledge and Qualifications Equivalent to the completion 4 years of college coursework in computer science, management information systems or a closely related field or equivalent work experience.
Hands-on knowledge of enterprise server and desktop operating systems, applications and scripting such as Mainframe IBM ( Z / OS) Languages : JCL / REXX Middleware : MQ Series / TWS / CICS Tools : IBM Utilities Preference is given to individuals with a background on Adabas / Natural Previous experience providing IT support in a 24-
hour operational environment Skills Team player with strong interpersonal skills Willingness to contribute and support a Knowledge sharing culture Positive Attitude and Customer Focus Excellent Communication Skills in English and French (Verbal, Written, Interpersonal, Proactive listening) Innovative thinking and problem solving Effective time management Ability to conduct research into software development and delivery concepts, as well as technical application issues.
Ability to demonstrate proficiency with applications troubleshooting principles, methodologies and incident resolution techniques.
Willingness to work on weekends and public holidays as required You are ready to work in an on-call system in a 24-hour operational environment