Dutch Speaking - Account Manager (m/f)
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ING Luxembourg is looking for its Private Banking Client department an Dutch Speaking - Account Manager (m / f) As an Account manager within the Private Banking team, you will be in charge of providing administrative and client services support to a team of relationship managers.

You will also be the interface between the commercial team, the client and the back offices. Commercial ability and skills are key in this function.

Your main tasks will be :

  • Helping the relationship managers to prepare (or even assist in) client meetings and assist in the follow- up of these meetings
  • Helping the relationship managers in the preparation phase of commercial actions
  • Replacing the relationship manager in some operational execution tasks, potentially directly being in contact with the client for those
  • To be in charge of sourcing, verifying and transmitting documents in order to ensure a rapid and smooth account opening process
  • To keep at any time the full completeness of clients files to ensure a rapid and smooth periodical account review.
  • To maintain and organize the customer information system database (data quality input verification, client update and data input validation)
  • To follow-up the missing documents
  • To scan, archive and file the KYC documentation
  • To answer the administrative questions from the client and from other departments of the bank
  • To ensure that the identification and KYC information in the client file meet the current regulatory requirements
  • To look for and obtain missing data either internally or directly with the client
  • To participate to global and transversal projects linked to the function
  • To perform these tasks in full respect of the client’s and the Bank’s interests and in application of the internal and regulatory requirements in order to identify and manage risks
  • The ideal candidate shall :

  • Hold a university degree or equivalent
  • Have a strong customer service orientation and outstanding communication skills
  • Have the ambition to evolve towards a role as relationship manager over time (i.e. being fully in charge of portfolio of clients)
  • Have a good knowledge of Private banking controls and procedures
  • Show a good understanding of current regulatory requirements (FATCA, CRS, AML )
  • be flexible and autonomous, quickly adapting to a new environment
  • be a team player and easily integrating a team
  • have an excellent time management ability to work under pressure and to meet tight deadlines, be detail oriented
  • be motivated, dynamic and proactive
  • Be fluent in Dutch and English, any other language (especially French) will be an asset.
  • Your work environment ING is one of the world’s leading financial groups. With more than 53,000 employees, ING provides banking and financial services to more than 48 million clients in 40 countries.

    In Luxembourg, our clients are private individuals, small companies and major corporations, as well as institutions. ING Luxembourg employs nearly 800 people and offers a vast range of financial services (banking, insurance, leasing and asset management). Please apply online at

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