LUX - Best Delivery Advisor
Clifford Chance
Luxembourg Office, Luxembourg, Europe
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Clifford Chance is commited to delivering the highest levels of legal service. We recognise that archieving this not only relates to the quality of our advice but extends to the way in wich we deliver our service, which is why our 'Best Delivery' programme is a critical element of our Firm's strategy.

By joining us in our Business Services, you will help us to innovate in the way we deliver our services and enable us to run a successful multinational business.

The Best Delivery Advisor will be responsible for assisting and implementing the Firm's 'Best Delivery' strategy locally and changing the way legal services are delivered by the Luxembourg office.

Having the chance to interact with the local Best Delivery sponsoring partner and General Manager as well as with the CE and global Best Delivery program groups, the successful candidate will contribute to delivering improvement projects locally, contribute to effective change management and communicatios plans, ensuring that new ways of working are transferred effectively to other relevant parts of the Firm and tracking the resulting return on investment.


The purpose of this role is to help our lawyers designing new approaches to matter delivery, comprising skill sets including process improvement, project management, commercial management and technology.

Build local capability

  • Support the improvement tools and techniques available to change the way legal services are delivered to our clients, by training others in these tools;
  • Working with the Senior Best Delivery Advisor to ensure that adequate support models are implemented in the Luxembourg office.
  • Deployment

    Working closely with the Senior Best Delivery Advisor, local Best Delivery sponsoring partners and lawyers champions to execute roll-

    out plans in the Luxembourg in order to impact the largest number of client matters as possible. This could include :

  • Developing expert knowledge in key Best Delivery tools and a good working knowledge of the underlying legal processes involved.
  • Being able to convincingly articulate the solutions benefits and implement a metrics-driven adoption of those tools;
  • Automation of legal templates in Contract Express in full technical autonomy, but under supervision of the Senior Best Delivery Advisor as well as the Central Team in London;
  • Promoting our existing toolkit to our lawyers (from juniors to partners), explaining solutions and benefits in a convincing way and provide tailored specialist guidance on those solutions;
  • Delivering tailored presentations, demos and training on Best Delivery tools;
  • Building strong relationships with lawyers at all levels, being viewed as a trusted advisor;
  • Helping others to use and to support the Best Delivery toolkit on matters, working with lawyers to understand their requirements, setting up, maintaining and creating the desired output at the pace of client needs;
  • Supporting the Senior Best Delivery Advisor, our lawyers and Business Development teams by contributing to panel firms and client RFP responses, demonstrating our competitive advantage in efficient and integrated legal service delivery using our Best Delivery toolkit.
  • Programme responsibilities

  • Actively promote solutions and Best Delivery related initiatives locally and sharing of case studies or other promotional materials and implement solutions from other parts of the global network in the Luxembourg office.
  • Being an active member of the virtual Best Delivery team in Continental Europe and participate in team activities where required.
  • Participate in local or global reporting or other communications activities.
  • Education and Experience

  • Bachelor’s Degree in a related field such as business administration, economics, computer Science, etc.;
  • At least 3-4 years' of experience in the legal industry or a professional services environment;
  • Experience in working on projects in multidisciplinary teams (preferably as project lead) with a focus on problem solving / change management projects would be considered a strong advantage;
  • Experience in delivering training and / or mentoring;
  • Certification / training in process improve;
  • Strong presentation and written communication skills;
  • Excellent interpersonal, organizational and planning skills with the ability to prioritize multiple tasks and projects and meet deadlines;
  • Ability to work effectively in a fast-paced environment and to adapt to new situations;
  • Analytical mindset and problem-solving aptitude and self-responsible way of working;
  • Interpersonal skills

  • Ability to analyse business and technical information in order to translate business needs into IT and technical specifications;
  • Self-starter but also a team player ready to help others and contribute to the overall success;
  • Self-learner and interested in continuous improvement.
  • Language and IT skills

  • Fluent in English. Knowledge of French and German would be an advantage although not strictly required.
  • Excellent computer skills (Word, PowerPoint, Excel).
  • Coding competencies using legal document automation software (such as Contract Express, HotDocs etc.) in order to transform the frequently used documents and forms into intelligent templates.
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