IT Helpdesk Technician (m/f)
Globality SA
il y a 2j

Goal In this position you will report into the ITServices Team Leader. The overall purpose of this job is to provideinternal support for employees and contractors and to ensure theday-to-day first level support of the IT systems monitoring,reporting and troubleshooting.

Responsibilities Act as thefirst point of contact and ensure proper technical support forinternal users Ensure the proper maintenance of the systems HandleTier 1 help desk escalations through tickets or telephone Follow upon outstanding requests and ensure timely resolution Createaccounts and configure hardware as part of on-boarding processProvide support for IT related projects Ensure effective supportfor audio and video equipment in conference rooms Monitor andmanage internal assets to ensure accurate inventory records Otherduties may be added and / or assigned as needed Profile Degreein Computer Science or equivalent experience At least 3 years’experience in similar position Solid knowledge of Windows 10,Windows Server 2008R2 - 2016 Expertise in Active Directorymaintenance and Exchange 2010 - 2016 Knowledge in PC hardware, ThinClients, Printers, computer peripherals, Mobile devices (iOS,Android) Knowledge in Client PC connectivity - Ethernet, TCP / IP andVPN Knowledge in file server knowledge Be passionate abouttechnology and about helping people Experience with VMWare andCitrix Terminal Services Strong customer service andtroubleshooting skills Ability to communicate technicalinformation, both verbal and written, to a wide range of end-usersExcellent written and verbal English is mandatory for this role.

German and / or French are considered as an asset Contact

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